Current jobs related to Officer, Customer Service Vendor Management - Ottawa, Ontario - Canada Post - Postes Canada
-
Vendor Management Specialist
1 month ago
Ottawa, Ontario, Canada Accoravillage Full timeVendor Management Specialist (Collections)The Vendor Management Specialist (Collections) plays a crucial role within our organization, acting as the primary liaison for call centers focused on accounts receivable and collections. In this position, you will be responsible for overseeing and improving the performance of our external vendor partners who...
-
Vendor Services Coordinator
2 days ago
Ottawa, Ontario, Canada Vista Credit Corp Full timeJob Title: Vendor Services RepresentativeVista Credit Corp is seeking a highly motivated and detail-oriented Vendor Services Representative to join our team. As a key member of our operations team, you will play a critical role in ensuring the timely completion of contract processing and status updates, as well as providing exceptional customer service to...
-
Vendor Services Coordinator
2 days ago
Ottawa, Ontario, Canada Vista Credit Corp Full timeJob Title: Vendor Services RepresentativeVista Credit Corp is seeking a highly motivated and detail-oriented Vendor Services Representative to join our team. As a key member of our operations team, you will play a critical role in ensuring the timely completion of contract processing and status updates, as well as providing exceptional customer service to...
-
Vendor Management Associate
3 weeks ago
Ottawa, Ontario, Canada CB Canada Full timeJob Summary:CB Canada is seeking an experienced Accounts Payable Specialist to join our team. This is a full-time/permanent role that requires strong organizational and communication skills.Key Responsibilities:Maintaining an accurate vendor list and ensuring timely payment processing.Entering vendors' invoices and verifying packing slips against purchase...
-
Vendor Management Associate
3 weeks ago
Ottawa, Ontario, Canada CB Canada Full timeJob Title: Accounts Payable SpecialistCompany: CB CanadaJob Type: Full-timeLocation: RemoteJob Description:Accounts Payable Specialist is responsible for maintaining accurate vendor lists, entering vendor invoices, and preparing vendor account reconciliations. The ideal candidate will have a minimum of three years of experience in Accounts Payable and...
-
Vendor Management Associate
2 weeks ago
Ottawa, Ontario, Canada CB Canada Full timeJob Title: Accounts Payable SpecialistCompany: CB CanadaJob Type: Full-timeLocation: RemoteJob Description:Accounts Payable Specialist is responsible for maintaining accurate vendor lists, entering vendor invoices, and preparing vendor account reconciliations. The ideal candidate will have a minimum of three years of experience in Accounts Payable and...
-
Financial Services Coordinator, Vendor Invoicing
2 weeks ago
Ottawa, Ontario, Canada CATSA ACSTA Full timeJob Summary:The Accounting Officer, Screening Payments is a key role within CATSA / ACSTA, responsible for delivering high-quality accounting services. This position requires a detail-oriented individual with strong analytical skills and experience in financial management.Key Responsibilities:Process vendor invoices and employee claims in a timely and...
-
Financial Services Coordinator, Vendor Invoicing
3 weeks ago
Ottawa, Ontario, Canada CATSA ACSTA Full timeJob Summary:The Accounting Officer, Screening Payments is a key role within CATSA / ACSTA, responsible for delivering high-quality accounting services. This position requires a detail-oriented individual with strong analytical skills and experience in financial management.Key Responsibilities:Process vendor invoices and employee claims in a timely and...
-
Office Manager
4 days ago
Ottawa, Ontario, Canada D&A Business Management Solutions Full timeJob Title: Office ManagerD&A Business Management Solutions is a leading provider of business management consulting services, specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 30 years of experience, we have established ourselves as a trusted partner for businesses across...
-
Office Manager
4 days ago
Ottawa, Ontario, Canada D&A Business Management Solutions Full timeJob Title: Office ManagerD&A Business Management Solutions is a leading provider of business management consulting services, specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 30 years of experience, we have established ourselves as a trusted partner for businesses across...
-
Lead Manager, System and Vendor Integration
1 month ago
Ottawa, Ontario, Canada Telesat Full timePosition Overview: The Senior Manager, System and Vendor Integration is responsible for overseeing the integration of systems and vendor partnerships within the organization. This role is crucial in ensuring that all systems function cohesively and that vendor relationships are managed effectively. Key Responsibilities: Manage and lead the integration of...
-
Senior Manager of System and Vendor Integration
2 weeks ago
Ottawa, Ontario, Canada Telesat Full timeOur PurposeWe are a leading satellite operator that provides innovative solutions for the world's most pressing challenges.Core ValuesWe value innovation, collaboration, and customer satisfaction.Life at TelesatWe offer a dynamic and inclusive work environment that fosters growth and development.BenefitsWe provide a comprehensive benefits package that...
-
Senior Manager of System and Vendor Integration
2 weeks ago
Ottawa, Ontario, Canada Telesat Full timeOur PurposeWe are a leading satellite operator that provides innovative solutions for the world's most pressing challenges.Core ValuesWe value innovation, collaboration, and customer satisfaction.Life at TelesatWe offer a dynamic and inclusive work environment that fosters growth and development.BenefitsWe provide a comprehensive benefits package that...
-
Lead Manager, System and Vendor Coordination
1 month ago
Ottawa, Ontario, Canada Telesat Full timePosition Overview: The Senior Manager, System and Vendor Integration is a pivotal role within our organization, focusing on the seamless integration of systems and vendor partnerships. Key Responsibilities: Oversee the integration processes between internal systems and external vendors. Collaborate with cross-functional teams to ensure alignment and...
-
Customer Service Manager
2 weeks ago
Ottawa, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our customer service team, ensuring that our customers receive the highest level of service and...
-
Customer Service Manager
2 weeks ago
Ottawa, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our customer service team, ensuring that our customers receive the highest level of service and...
-
Ottawa, Ontario, Canada S.i. Systems Full timePosition SummaryS.i. Systems is in search of a Senior Project Manager, certified in PMP, to oversee a significant legacy data migration project while managing vendor deliverables for a large-scale initiative within the insurance sector. This role is remote.Key Qualifications:Over 10 years of experience as a Project Manager successfully delivering...
-
Support Services Officer
4 weeks ago
Ottawa, Ontario, Canada Home and Community Care Support Services Full timeAre you a highly organized and detail-oriented individual who thrives in a fast-paced environment? Do you have a passion for providing exceptional support and ensuring smooth operations within a dynamic organization? If so, we encourage you to apply for the Support Services Officer - Facilities Management position at Home and Community Care Support...
-
Ottawa, Ontario, Canada D&A Business Management Solutions Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Office Manager to join our team at D&A Business Management Solutions in Ottawa, ON. As an Office Manager, you will be responsible for overseeing day-to-day office operations, providing administrative assistance, managing office equipment, and delivering exceptional customer service.Main...
-
Ottawa, Ontario, Canada D&A Business Management Solutions Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Office Manager to join our team at D&A Business Management Solutions in Ottawa, ON. As an Office Manager, you will be responsible for overseeing day-to-day office operations, providing administrative assistance, managing office equipment, and delivering exceptional customer service.Main...
Officer, Customer Service Vendor Management
3 months ago
Business Function:
Customer Experience
Primary City:
Ottawa
Other Location(s):
Province:
Ontario (CA-ON)
Employment Type:
Full-Time
Employment Status:
Term
Language Requirement:
English Essential
Employee Class and Level:
CPMGA01
Number of Vacancies: 1
Job Closing Date : 2023/03/26
Reporting to the Manager, Vendor Management the Officer is accountable for coordinating the development and implementation of all initiatives (major/minor) to optimize overall Contact Centre Operations and supporting the management of the Vendor's operational performance.
Identifies, evaluates, develops and implements continuous improvement initiatives with a goal to improve service, productivity, and cost effectiveness as well as increase CPC's return on investment while promoting Customer Service business orientation.
Provides analytical support to Customer Service focussed teams in the achievement of shared goals.Responsibilities:
Below are the main job requirements and responsibilities for the Officer, Vendor Management.
- Maintains relationship with Vendors in order to affectively monitor their external processes, ensuring they are in compliance with CPC Policies and Procedures and deliver within their Service Level Agreement (SLA).
- Monitors the 3rd party supplier(s)' overall performance through regular interactions with the 3rd party supplier and internal stakeholders, maintains and analyses Key Performance Indicators (KPIs) to drive appropriate behaviours and maximize operational performance improvements, monthly supplier invoice validation and review, distributes the results/reports and identifies and recommends opportunities for continuous improvement within budget.
- Identifies, evaluates, develops, and coordinates new initiatives and operational practices for improving productivity and cost effectiveness including organizational modifications. As well as identifies and resolves specific issues and problems pertaining to the vendor's performance management and call center optimization.
- Develops and performs the analytical and trending activities required to formulate plans and recommend performance improvements in conjunction with Corporate and functional requirements. Tracks and communicates progress against plans.
Job Responsibilities (continued):
- Supports the Customer Service Change Management Process through effective analytical support by providing cost and work effort assessments and adhering to established turnaround Service Level Agreements (SLA). Develops reporting and analysis processes, content and format to monitor the change management initiative performance.
- Provides guidance and expertise to the Customer Service Leadership team by identifying operational problems, participating in various initiatives and projects involving thorough knowledge of the CPC business and processes and ensuring that solutions are identified and implemented. Coordinates a core group of support personnel both on the private party side (Contact Centres) and within CPC with respect to ongoing initiatives for KPI's improvement.
- Establishes monitoring and feedback mechanisms to validate the impacts to the Customer Service organization upon implementation. Identifies process design weaknesses and recommends viable solutions or alternatives.
- Completes periodic performance reviews to determine compliance with KPI's, directives and procedures. Recommends corrective actions and implement followup programs to monitor and report on achievement. Coordinates problemsolving activities as appropriate to ensure effective corrective action as taken place.
- Acts in the role of Manager during absences. Represents the Vendor Management organization on Corporate projects impacting Contact Centres.
Qualifications:
Education
- Completed postsecondary, preferably in a related field
OR a combination of equivalent professional experience and training
Experience
- 1 to 3 years of relevant functional experience
- One or more years of experience in a unionized environment an asset
- Proficient computer skills and competent with Microsoft Office programs
- Enrollment in specific designation and or certifications programs may be required for certain positions (e.g. Finance & Engineering).
- Strong communication, analytical, and customer service skills
Other Information:
Safety Sensitive Positions
This position may be considered a Safety Sensitive position.
Employment Equity
Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations.
Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.
Accommodation
If you are contacted by Canada Post regarding a job opportunity or tes
