Assistant Laundry Manager

2 weeks ago


Baie Ste Anne, New Brunswick, Canada Accor Hotels Full time
Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world.

It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

To manage the hotel laundry operation effectively and efficiently ensuring excellent laundry/dry-cleaning services in accordance with Raffles standards.
Ensure that the laundry operation runs smoothly and efficiently and is cost effective
Ensure that wash processes are followed as per set standard formulas in line with the time, temperature and dosing of chemicals
Oversee the entire laundry, dry cleaning, pressing and valet operations and ensure correct processes are followed
Train all supervisory and laundry colleagues ensuring that product and service standards are adhered to by the team
Conduct interviews, hire staff, and discipline employees in conjunction with Director of Housekeeping and the Human Resources Department
Prepare and update job descriptions for each laundry job category
Positively promote laundry sales awareness and maximize the departmental revenue (save water and energy, save chemical and laundry accessories, increase linen life, etc.)
Source the market for new equipment, ideas, chemicals that might help to reduce cost and increase efficiency and productivity
Prepare requisition for supplies, chemicals for approval by Director of Housekeeping
Ensure that the highest standards of cleanliness are maintained in all areas of the laundry and regular cleaning tasks are established and carried out
Hold morning briefings and monthly departmental meetings with staff
Attend immediately to all guest complaints re: laundry services and ensure follow-up
Ensure that all laundry employees maintain high standards of Hotel grooming policy
Maintain strong relationships with other departments, particularly Butlers and Housekeeping, and with machinery and chemical suppliers
Adhere to OH&S policies and procedures and ensure direct reports do the same
Must be able to lead and manage a team and have previous experience of doing so
Knowledge of Opera Property Management System would be desirable
Must be proficient in Microsoft Office
Minimum 5 years Laundry experience preferably in a luxury hotel environment with 3 years at a supervisory level

Degree in Hotel Management

Minimum 5 years Laundry experience preferably in a luxury hotel environment with 3 years at a supervisory level

Chemical Knowledge
Time Management
Customer Service

  • Baie Ste. Anne, New Brunswick, Canada Accor Hotels Full time

    Company DescriptionRaffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm...

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