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Field Service Technician

3 months ago

Québec, Quebec, Canada Patterson Companies, Inc. Full time
As a Service Technician - High Technology at Patterson Dental, you will have to perform repairs, installations and maintenance of digital radiology, CAD/CAM and computer equipment on the road or at the office. You will also troubleshoot software problems on Windows-based PCs in dental clinics.

**Major Duties**:

- Independently respond to customer calls assigned to him, determine the nature of the problem for a particular module or component.
- Determine the parts, supplies and tools needed to complete the service request.
- Ensure that the standard response time established with the service coordinator is respected.
- Load, deliver, install, configure and train customers on the basic use and maintenance of the equipment sold.
- Use, maintain and secure test equipment and tools used to adjust, calibrate and repair equipment.
- Complete all required documentation (time sheets, service orders, Radiation Protection Bureau forms, inventory and expense reports).
- Return defective modules or parts to head office and identify items.
- Maintain and stock the truck's parts inventory.
- Perform any other tasks assigned to him.

**Job qualifications**:

- High school diploma or any other relevant experience.
- Valid driver's license and driving record.
- Excellent organizational skills and good problem-solving skills.
- Motivated worker with great team spirit and manual skills.
- Strong customer service skills required.
- Excellent communication skills, both written and verbal in French.
- Good communication skills, both written and verbal in English.
- **Patterson n'est pas juste un simple lieu de travail, c'est un partenaire qui se soucie de votre succès.**

L'une des marques distinctives de Patterson, ce sont les personnes de talent qui incarnent notre culture ̶ être axés sur les gens, en constante évolution et centrés sur les résultats. La croissance professionnelle abonde dans cet environnement de travail motivant. Nous reconnaissons l'apport positif de la diversité des talents et des expériences de nos employés et nous croyons qu'ils bâtissent une organisation plus forte et prospère.

En tant que technicien de service - haute technologie chez Patterson Dentaire, vous aurez à effectuer des réparations, des installations et l'entretien d'équipements de radiologie numérique, CAD/CAM et informatiques sur la route et au bureau. Vous procéderez au dépannage de problèmes logiciels sur des PC fonctionnant en environnement Windows dans des cliniques dentaires.

**Fonctions essentielles**:

- Répondre de manière autonome aux appels des clients qui lui sont assignés, déterminer la nature du problème d'un module ou d'une composante particulière.
- Déterminer les pièces, les fournitures et les outils nécessaires pour compléter la demande de service.
- Communiquer tout problème inhabituel au coordonnateur du service technique suivant chaque appel.
- Garantir que le temps de réponse standard établi avec le coordonnateur de service est respecté.
- Charger, livrer, installer, configurer et former les clients sur l'utilisation et l'entretien de base de l'équipement vendu.
- Utiliser, entretenir et sécuriser les appareils de tests et les outils utilisés pour ajuster, calibrer et réparer les équipements.
- Remplir toute la documentation requise (feuilles de temps, ordres de service, formulaires du Bureau de la radioprotection, rapports d'inventaire et de dépenses.
- Retourner les modules ou les pièces défectueuses au siège social et identifier les articles.
- Maintenir et approvisionner le stock de pièces du camion.
- Exécuter toute autre tâche qui lui est assignée.

**Formation et compétences**:

- Diplôme d'études secondaires ou toute autre expérience pertinente.
- Permis de conduire valide et dossier de conduite en règle.
- Excellent sens de l'organisation et bonne aptitude pour la résolution de problèmes.
- Travailleur motivé ayant un bon esprit d'équipe et une habileté manuelle.
- Aptitude développée pour le service à la clientèle.
- Excellente maîtrise du français tant à l'oral qu'à l'écrit.
- Bonne connaissance de l'anglais tant à l'oral qu'à l'écrit.