Field Service Technician

1 month ago

Québec, Quebec, Canada Kodak Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at Kodak. As a Field Service Technician, you will be responsible for installing and maintaining hardware and software products at customer sites, as well as providing technical support and troubleshooting services.

Key Responsibilities
  • Conduct on-site customer visits to install, maintain, and troubleshoot equipment
  • Provide technical support and training to customers
  • Ensure timely completion of service reports and expense reports
  • Track preventive maintenance and upgrade requirements for assigned territory
  • Act as customer liaison to resolve customer issues
  • Inform management of issues affecting personal/product performance and offer suggestions for improvement
  • Drive revenue growth initiatives as assigned by management
  • Build and foster strong relationships with sales partners and customers
  • Educate customers on the latest corporate initiatives and products
  • Maintain company assets in accordance with company guidelines
Requirements
  • A+ Certification or equivalent experience servicing PC hardware and software
  • Associates Degree or Certification in electrical or mechanical engineering, technical trade school studies, or equivalent experience
  • Three or more years of related field service experience
  • Previous experience servicing similar equipment
  • Previous experience managing a territory
  • Experience in the Graphic Arts industry is an asset
  • Knowledge of Electro-photography / Digital Printing
  • Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment
Work Environment
  • Availability for on-call, after-hours support, or work different shifts based on company and/or customer need
  • Must be willing to travel for short- and long-term assignments, as required
  • Must have and maintain a valid driver's license, passport, and other designated information
  • Ability to obtain security clearance as required by customers

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