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Front Desk Agent
3 months ago
Work place:10 Sherbrooke St W, Montréal, Québec H2X 4C9
Status:
Full-time
Salary: 23.40$ per hour
Established in a building that is both mythical and contemporary, HOTEL10 is an absolutely unique boutique hotel that will make you discover and experience Montreal culture in all its forms.
Located on Sherbrooke Street at the corner of Saint-Laurent Boulevard, HOTEL10 is at the heart of the action and a stone's throw from the Quartier des Spectacles.
Accessible by public transport, the job opportunities in the young and professional team of the HOTEL10 are extraordinary.
Reporting to the front desk supervisors, the Receptionist takes room reservations, greets clients upon arrival and during their stay, provides information about the establishment and its services as well as tourist attractions, and receives payments from clients.
- Check in the client, handle administrative formalities required by the hotel;
- Inform the client about the hotel's services and provide them with the keys to their room;
- Provide information, if necessary, about cultural, gastronomic, etc. activities offered by the city or region;
- Prepare invoices and collect payment from the client upon departure;
- Manage the realtime availability of rooms on a reservation software;
- Optimize the hotel's occupancy rate by establishing statistics on the software;
- Effectively respond to all external and internal client calls and provide correct responses;
- Provide accurate information about the hotel's services, amenities, and different types of rooms, and promote them to optimize sales;
- Adhere to established standards, norms, and procedures;
- Communicate and interact effectively in various work situations;
- Sell hotel products and services;
Skills:
- Autonomy
- Interpersonal skills
- Knowledge of the hotel industry
- Availability to work varying schedules, including evenings and weekends.
- Ability to work in a team
- Versatility
- Initiative and professionalism
- Communication skills both in writing and orally
- Knowledge of tourist attractions and the city in general
- Ability to identify customer needs
- Customer service skills oriented towards service quality
Language:
Bilingualism (French-English) is required for this position, as we serve an international clientele.
_ Who are we:
_
- Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. At Tidan, the wellbeing of its employees is important. To this end, several policies have been developed and implemented._
_ Why join our team:
_
- Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more._
- Social life is at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company._
- We believe in teamwork and are committed to creating a highperforming team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you._
