Front Desk Supervisor

4 days ago

Montreal, Quebec, Canada Holiday Inn Monreal Centre-Ville Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Holiday Inn Montréal Centre-Ville. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and supervising a team of front desk clerks.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide a high level of customer satisfaction.
  • Front Desk Operations: Manage the front desk, including check-in, check-out, and room assignments.
  • Team Supervision: Supervise and train front desk clerks, ensuring they provide excellent customer service and adhere to hotel policies and procedures.
  • Inventory Management: Maintain accurate inventory of hotel supplies and materials.
  • Logbook and Feedback: Review the front office logbook and guest feedback forms daily to identify areas for improvement.
  • Travel Agent Bookings: Enter all travel agent bookings received by the hotel.
  • Shift Management: Ensure that the schedule is properly made for the next 2 days and perform daily tasks required according to the shift.
  • Incident Management: Act as Duty Manager during the evening shift, take initiative on incidents in other departments, respond to customer inquiries, and handle complaints.
  • Emergency Procedures: Know in-depth all emergency procedures in case of fire or any other major incident.
Requirements
  • Education: DEC in hotel management or other related field.
  • Experience: Relevant experience (2 years or more) in a supervisory role, preferably in a hotel or hospitality environment.
  • Skills: Proven customer service skills, skills for human resources management, conflict management, supervision, teamwork, autonomy, dynamism, communication, work under pressure, and initiative.
  • Language: Bilingualism (French/English), knowledge of a third language is an asset.
  • Computer Skills: Working knowledge of Opera software or other systems, Microsoft Windows, and Holidex plus.
Working Conditions
  • Work Schedule: 8 hours, Monday to Friday, with weekends as needed.
  • Shifts: Day Shift, Night Shift, Evening Shift, and Morning Shift.
  • Benefits: Dental Insurance, Disability Insurance, Supplemental Health Insurance, Life Insurance, Vision Insurance, RRSP matching, Reduced or Free Meals, Retirement Plan, and On-site Parking.

  • Front Desk Supervisor

    6 days ago

    Montreal, Quebec, Canada Holiday Inn Montréal Centre Ville Downtown Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Holiday Inn Montréal Centre Ville Downtown. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and providing top-notch customer service.Key ResponsibilitiesFront Office Operations: Manage the...

  • Front Desk Supervisor

    6 days ago

    Montreal, Quebec, Canada Holiday Inn Montréal Centre Ville Downtown Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Holiday Inn Montréal Centre Ville Downtown. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and providing top-notch customer service.Key ResponsibilitiesFront Office Operations: Manage the...

  • Front Desk Supervisor

    6 days ago

    Montreal, Quebec, Canada Hôtel Travelodge Montréal Centre Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hôtel Travelodge Montréal Centre. As a key member of our front office team, you will be responsible for overseeing the daily operations of the reception, leading and supporting the team of receptionists, and ensuring quality service to our clients.Key...

  • Front Desk Supervisor

    6 days ago

    Montreal, Quebec, Canada Hôtel Travelodge Montréal Centre Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hôtel Travelodge Montréal Centre. As a key member of our front office team, you will be responsible for overseeing the daily operations of the reception, leading and supporting the team of receptionists, and ensuring quality service to our clients.Key...

  • Front Desk Supervisor

    6 days ago

    Montreal, Quebec, Canada Hôtel Travelodge Montréal Centre Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hôtel Travelodge Montréal Centre. As a key member of our front office team, you will be responsible for overseeing the daily operations of the reception, leading and supporting the team of receptionists, and ensuring quality service to our clients.Key...

  • Front Office Supervisor

    3 months ago

    Montreal, Quebec, Canada Hôtel Humaniti Montréal Full time

    The Humaniti Hotel Montreal is the veryfirst Autograph Collection by Marriott hotel to establish itself in Quebec, inall its grace and sophistication. Open since June 2021, the hotel is located inthe heart of a vertical community that includes condos, residences, offices, tworestaurants, a lounge, a bakery, a health centered grocery store, a fitnesscenter,...

  • Front desk manager

    1 month ago

    Montreal, Quebec, Canada Courtyard Marriott Montreal Centre-ville Full time

    The Courtyard Marriott is located in the heart ofMontreal, near the Palais des congrès, a few minutes from the most famousunderground city in the world, Place des Arts, shops and boutiques on theeffervescent rue Ste-Catherine and the Old -Montreal. The hotel offers 212spacious rooms, conference rooms, indoor swimming pool and whirlpool, exerciseroom as well...

  • Front Desk Associate

    5 days ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Marriott International. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess guest check-ins and check-outs, including confirming...

  • Front Desk Associate

    5 days ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Marriott International. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess guest check-ins and check-outs, including confirming...

  • Front Desk Associate

    5 days ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Marriott International. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess guest check-ins and check-outs, including confirming...

  • Front Desk Representative

    4 days ago

    Montreal, Quebec, Canada Hôtel Travelodge Montréal Centre Full time

    Job Description:Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hôtel Travelodge Montréal Centre. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and...

  • Front Desk Representative

    4 days ago

    Montreal, Quebec, Canada Hôtel Travelodge Montréal Centre Full time

    Job Description:Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hôtel Travelodge Montréal Centre. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and...

  • Front Desk Representative

    4 days ago

    Montreal, Quebec, Canada Hôtel Travelodge Montréal Centre Full time

    Job Description:Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hôtel Travelodge Montréal Centre. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and...

  • Front Desk Clerk

    5 days ago

    Montreal, Quebec, Canada Marriott International Full time

    Front Desk Agent Front Desk Agent Join our team as a Front Desk Agent at the Montreal Airport Marriott In-Terminal Hotel and be part of a dynamic and welcoming environment. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. Key Responsibilities: Process guest...

  • Front Desk Associate

    6 days ago

    Montreal, Quebec, Canada EightSix Network Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Associate to join our team at EightSix Network. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesManage all guest arrivals...

  • Front Desk Associate

    1 week ago

    Montreal, Quebec, Canada EightSix Network Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Associate to join our team at EightSix Network. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesManage all guest arrivals...

  • Front desk supervisor

    3 months ago

    Montreal, Quebec, Canada Hôtel Travelodge Montréal Centre Full time

    Work place: 50 Boul René-Lévesque Ouest, Montréal, Québec H2Z 1A2Status: Full-timeSalary: $23.00 per hourThe Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Are you looking for a pleasant, supportive, and professional work environment where the art of hospitality, politeness, and a smile are in the DNA of...

  • Front Desk Manager

    4 days ago

    Montreal, Quebec, Canada Montréal Marriott Château Champlain Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at the Montréal Marriott Château Champlain. As a key member of our front office team, you will be responsible for overseeing the daily operations of our reception area, ensuring exceptional customer service, and leading a team of receptionists to deliver...

  • Front Desk Manager

    4 days ago

    Montreal, Quebec, Canada Montréal Marriott Château Champlain Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at the Montréal Marriott Château Champlain. As a key member of our front office team, you will be responsible for overseeing the daily operations of our reception area, ensuring exceptional customer service, and leading a team of receptionists to deliver...

  • Front desk supervisor

    4 weeks ago

    Montreal, Quebec, Canada Holiday Inn Montréal Centre Ville Downtown Full time

    Operate all aspects of the Opera computer system, including software maintenance, report generation and analysis, and simple configuration changes;Update group information. Maintain, monitor and prepare group requirements.Help maintain the inventory of office and departmental materials;Review Front Office logbook and guest feedback forms daily;Enter all...