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Front Desk Supervisor

2 months ago

Montreal, Quebec, Canada Delta Hotels par Marriott Montréal Full time
Job Title: Front Desk Agent Job Summary: Front Desk Agent responsible for providing exceptional guest service, handling room assignments, and resolving guest issues in a fast-paced hotel environment. Job Description: • Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues. • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. • Process all payment types such as room charges, cash, checks, debit, or credit. • Set up accurate accounts for each guest upon check-in. • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. • Block rooms in the computer and identify designated requirements and requests. • Coordinate with Housekeeping to track readiness of rooms for check-in. • Review shift logs/daily memo books and document pertinent information in logbooks. • Count bank at the beginning and end of shift. • Balance and drop receipts according to Accounting specifications. • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees. • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. • Anticipate and address guests' service needs. • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. • Develop and maintain positive working relationships with others. • Ensure adherence to quality expectations and standards. • Stand, sit, or walk for an extended period of time. • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Requirements: • High school diploma or G.E.D. equivalent. • At least 1 year of related work experience. • No supervisory experience. • None About Delta Hotels: Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world.