National Field Service Representative Manager

1 week ago

BasSaintLaurent, Canada bioMérieux Full time

National Field Service Representative Manager:

Location:
St Laurent, Canada

Position Type:
Unfixed Term

Job Function:
Customer Service

  • A familyowned company, bioMérieux has grown to become _
    _a world leader in the field of in vitro diagnostics__. For almost 60 years and across the world, we have imagined and developed _
    _innovative diagnostics solutions__ to _
    _improve public health__. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network._
  • Come and join a familyowned global company with a longterm vision, and a humancentered culture. _

Position Summary:


The National Field Service Representative Manager is a team coach and leader who ensures efficiency and optimal performance from their Field-based team (FSRs) to achieve optimal customer service satisfaction.

This position provides for management of the effective and efficient installation, maintenance and repair of bioMérieux's product lines.

Coordinated efforts with other cross-functional departments to provide world-class customer service & support through the promotion of teamwork and cooperation, removal of barriers to productivity, creation of a positive work environment and leadership by example.


Responsibilities:

  • Ensure product support, troubleshooting and consultation to customers of bioMérieux.
  • Optimize team resources: exceed customer expectations, ensure allocation of resources vs. customer support needs, work with team to provide guidance on optimizing work schedules
  • Empower team to independently comply with regulatory and procedural requirements (while holding them accountable)
  • Active coaching, mentoring and motivation of the team members, through strong presence in the field
  • Assess and identify training and development needs and ensure execution of training plan as well as expertise level maintenance
  • Support team to meet and exceed daily goals that are tracked via CRM against Key Performance Indicators (KPIs : Customer focus, Team focus, Core Values)
  • Manages team member's performance

Studies and Experience:

3-5 years relevant experience in team management

Associate or Bachelor's Degree in Medical Technology or related field

Minimum of three years of Engineering experience, preferred

Proficient with Microsoft Office Suites

Experience and knowledge of bioMerieux products an asset

Skills and Qualifications:

Exceptional teamwork and collaboration skills

Excellent written and oral communication skills, in both French and English

Computer skills aptitude

Strong organizational skills, ability to travel on a regular basis

Exhibit sound decision-making ability, including problem resolution and achieving customer expectations.


Demonstrate exceptional leadership skills, able to work independently, effectively multitask to meet deadlines and competing priorities in a fast paced environment.


Quantitative Dimensions, Typical Performance Indicators:

Scope and Resources Accountability:
Manage country activities of field engineer located across the country.

Financial Indicators (revenue, budget, etc.): OPEX budget control.


Key Performance Indicators (KPIs): Effective and efficient installation, maintenance and repair of bioMérieux's diagnostic product lines, optimize team schedule to favor time in front of customers.

Key Contacts (internal / external) and Interfaces: Technical support management, local and regional technical support teams, sales and marketing, customers

LI-MM

  • National Field Service Representative Manager

    4 weeks ago

    Bas-Saint-Laurent, Canada bioMérieux Full time

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution...

  • National Field Service Representative Manager

    1 month ago

    Bas-Saint-Laurent, Canada bioMérieux Full time

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution...

  • National Field Service Representative Manager

    4 weeks ago

    Saint-Laurent, Canada bioMérieux Full time

    **National Field Service Representative Manager**: Location: St Laurent, Canada Position Type: Unfixed Term Job Function: Customer Service - A family-owned company, bioMérieux has grown to become _**_a world leader in the field of in vitro diagnostics_**_. For almost 60 years and across the world, we have imagined and developed _**_innovative diagnostics...

  • National Field Service Representative Manager

    1 month ago

    St Laurent, Canada bioMérieux Full time

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution...

  • National Field Service Representative Manager

    1 month ago

    St Laurent, Canada bioMerieux SA Career Site - MULTI-LINGUAL Full time

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution...

  • Field Service Representative

    1 month ago

    Bas-Saint-Laurent, Canada Abb Holdings Inc Full time

    Field Service Representative - Mining (Grinding)Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Field Service Representative

    4 weeks ago

    Bas-Saint-Laurent, Canada Abb Holdings Inc Full time

    Field Service Representative - Mining (Grinding)Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Field Service Representative

    4 weeks ago

    Bas-Saint-Laurent, Canada Abb Holdings Inc Full time

    Field Service Representative - Mining (Grinding)Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Field Service Representative

    4 weeks ago

    Bas-Saint-Laurent, Canada Abb Holdings Inc Full time

    Field Service Representative - Mining (Grinding)Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Field Service Representative

    1 day ago

    Bas-Saint-Laurent, Canada Abb Holdings Inc Full time

    Field Service Representative - Mining (Grinding)Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • National FSR Manager

    4 weeks ago

    Bas-Saint-Laurent, Canada bioMerieux SA Career Site - MULTI-LINGUAL Full time

    bioMérieux Canada Inc. National FSR Manager Position Summary: The National Field Service Representative Manager is a team coach and leader who ensures efficiency and optimal performance from their Field-based team (FSRs) to achieve optimal customer service satisfaction. This position provides for management of the effective and efficient installation,...

  • National FSR Manager

    1 month ago

    Bas-Saint-Laurent, Canada bioMerieux SA Career Site - MULTI-LINGUAL Full time

    bioMérieux Canada Inc. National FSR Manager Position Summary: The National Field Service Representative Manager is a team coach and leader who ensures efficiency and optimal performance from their Field-based team (FSRs) to achieve optimal customer service satisfaction. This position provides for management of the effective and efficient installation,...

  • National Fsr Manager

    4 weeks ago

    Saint-Laurent, Canada bioMérieux Full time

    **National FSR Manager**: Location: St Laurent, Canada Position Type: Unfixed Term Job Function: Customer Service bioMérieux Canada Inc. National FSR Manager **Position Summary**: The National Field Service Representative Manager is a team coach and leader who ensures efficiency and optimal performance from their Field-based team (FSRs) to achieve...

  • Field Service Representative

    5 days ago

    Saint-Laurent, Canada Enersys Full time

    **What We’re Offering** - Paid Holidays - Medical, vision and dental - Life Insurance, long term disability and a salary continuance plan - Tuition reimbursement plan - 6% RRSP employer matching program **Compensation Range**: $51200-$64000 Compensation may vary based on applicant's work experience, education level, skill set, and/or location. Learn...

  • Field Service Manager

    1 week ago

    Bas-Saint-Laurent, Canada Crown Lift Trucks ULC Full time

    We are currently hiring a Field Service Manager to join our growing teamCrown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service...

  • Field Sales Representative

    2 weeks ago

    Saint-Laurent, Canada Thermo Fisher Scientific Full time

    **Field Sales Representative II (Band 5)**: The **Customer Channels Group (CCG)** serves healthcare, biotech, pharmaceutical, academic, government, and industrial customers by providing them with products and services manufactured by our company, as well as those sourced from industry-leading manufacturers around the world. We enable our customers to make...

  • Field Service Representative

    3 weeks ago

    Saint-Laurent, Canada CAMP Systems International Full time

    **OEM Field Service Rep - Bombardier** You will be responsible for on-site engagement with a key CAMP partner, building the strategic relationship, capturing key information, and coordinating with CAMP operations and management to drive revenue to CAMP. Success will require the ability to build strong relationships with key partner personnel. Key job...

  • Field Service Representative

    4 weeks ago

    Saint-Laurent, Canada Enersys Full time

    Learn More About Our Company **Job Purpose**: **Essential Duties and Responsibilities**: - Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties. ESSENTIAL DUTIES...

  • Field Sales Representative

    4 weeks ago

    Saint-Laurent, Canada Thermo Fisher Scientific Full time

    **Field Sales Representative II (Band 5)**: The **Customer Channels Group (CCG)** serves healthcare, biotech, pharmaceutical, academic, government, and industrial customers by providing them with products and services manufactured by our company, as well as those sourced from industry-leading manufacturers around the world. We enable our customers to make...

  • Field Sales Representative

    3 weeks ago

    Saint-Laurent, Canada Thermo Fisher Scientific Full time

    **Field Sales Representative II (Band 5)**: The **Customer Channels Group (CCG)** serves healthcare, biotech, pharmaceutical, academic, government, and industrial customers by providing them with products and services manufactured by our company, as well as those sourced from industry-leading manufacturers around the world. We enable our customers to make...