System Support Analyst

2 weeks ago


Calgary, Alberta, Canada Alta Genetics Full time
Primary Responsibilities

  • Responsible and accountable for providing remote and onsite technical support to end users of desktop hardware/software, including desktop and laptop upgrades and deployments.
  • Monitoring server and network health, performing user account maintenance, monitoring data backups and performing restore.
Skills and Qualifications

  • Completion of an IT related technical program from a recognized College or University
  • Microsoft Certified Information Technology Professional (MCITP) in Windows Desktop products (or equivalent)
  • Possess 5 years of proven experience in information technology
  • Possess valid passport with ability to travel to USA
  • Must be customer service oriented with good interpersonal and communication skills
  • Technical and logical problemsolving skills, with strong analytical abilities
  • Experience with Anti-Virus and malware removal tools
  • Experience with Microsoft Active Directory and Azure based networks
  • Operating Systems: Windows 10/11, Microsoft Windows Server 2019/2022; including patching and maintenance
  • Desktop software configuration and rollouts of Office 36
  • Ability to write and edit business and technical documents
  • The ability to resolve and escalate problems quickly and efficiently, proven success in handling conflicting demands and priorities
  • Possess the ability to take a proactive approach to resolving technical problems.
Exposure to any of the following technologies would be considered an asset:

  • Trend Micro Anti-Malware software
  • Microsoft SharePoint
  • Citrix XenApp/XenDesktop
  • Microsoft SQL Server (administration and TSQL)
  • Microsoft Multi Factor Authentication
  • Familiarity with Microsoft Azure
  • Familiarity with TCP/IP based networks
  • Familiarity with Microsoft Teams


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