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analyst, systems technical support
1 week ago
- Education: Other trades certificate or diploma
- Experience: 5 years or more
- or equivalent experienceTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficultiesCertificates, licences, memberships, and courses
- Canadian Information Processing Society (CIPS) professional Certification
- Information technology infrastructure library (ITIL) Certification
- International Software Testing Qualifications Board (ISTQB) Certification
- Microsoft certified technology specialist (MCTS)
- Information Systems Professional (ISP)Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Networking software
- Networking hardware
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Website creation and management software
- SharePointTransportation/travel information
- Own transportationWork conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Physically demanding
- Manual dexterity
- Attention to detail
- Combination of sitting, standing, walkingPersonal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team playerScreening questions
- Do you have previous experience in this field of employment?Workplace information
- Remote work available
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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