![Ramada Penticton](https://media.trabajo.org/img/noimg.jpg)
Front Desk Supervisor
6 days ago
About us
As one of the most recognized hotel brands in the world, Ramada By Wyndham Penticton Hotel & Suites takes pride in its people and our commitment to deliver personalized service and authentic experiences that enhance our guests stay.
We provide a fun & flexible work environment, opportunities to explore & enjoy the Okanagan, competitive wages, comprehensive medical benefits and friends & family rate for hotel accommodation at Wyndham Worldwide properties.
Responsibilities:
- Supervises the Front Desk Team, ensuring that all team members deliver exceptional service to guests
- Manage the front desk operations, including checkins, checkouts, room assignments, and billing
- Coordinate with other departments to ensure seamless guest experiences
- Handle guest inquiries and complaints promptly and professionally
- Train and develop the front desk team to meet and exceed performance targets
- Ensure that all front desk procedures and policies are followed
- Prepare reports on front desk performance and make recommendations for improvement
- Ensure that the front desk area is clean, organized, and welcoming to guests
Requirements:
- Proven experience as a Front Desk Supervisor or similar role in the hospitality industry
- Excellent communication and interpersonal skills
- Strong leadership and problemsolving skills
- Familiarity with hotel operations and Opera Cloud PMS
- Ability to work well under pressure and handle multiple tasks simultaneously
- Strong attention to detail and organizational skills
- Customer serviceoriented mindset
- Should be able to work Thursday
- Monday with flexibility to work AM or PM shifts.
- Willing to be trained for Night Audit shift.
Salary:
$22.00-$24.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekend availability
Ability to commute/relocate:
- Penticton, BC V2A 2C3: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
Work Location:
In person
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