Night Auditor and Bellperson

2 months ago

Penticton, Canada Penticton Lakeside Resort & Conference Centre Full time

**About Us**

Our resort has been an integral part of Penticton's coastline since 1982 when it first opened its doors to international arrivals, Canadian travelers, and local British Columbians. The breathtaking scenery surrounding Penticton and Okanagan Lake is just the beginning of our guests' unique vacation experience at Penticton Lakeside Resort and Conference Centre. Our property includes three private restaurants, a private beach and marina on Okanagan Lake, plus many more amenities for our guests to enjoy.

**Qualifications**
- Previous hotel and accounting experience is desirable
- Excellent communication and customer service skills
- Strong attention to detail and accuracy in handling financial transactions
- Proficient in using phone systems and computer software
- Self-motivated individual with willingness to work as a positive team player

**Role & Responsibilities**

The night auditor and bell position is responsible for overseeing the front desk during the hours of 11:00pm to 7:00am, including but not limited to balancing accounts and attending to guests. They will work with a team to complete a daily checklist while providing a high level of customer service to our guests. Responsibilities vary between the auditor and bell position, and this position will cover each, as detailed below:
**-Night Auditor**
- Guest services including greeting guests, check-ins and check-outs, answering phones, verifying wake-up calls and any other guest inquiries that arise.
- Complete the audit checklist to ensure all departments and accounts are balanced and all end-of-day (EOD) tasks are finished.
- Ensure the front desk is organized and stocked while on shift and before the shift ends.
- Counting the front desk float.
- Acting duty manager, handling minor complaints and/or issues.
- Assist security with possible problem rooms, complaints and/or evictions.
- Facilitate emergency procedures in the event of a fire alarm.

**-Bellperson**
- Guest services including greeting guests, directing guests to and providing information about resort amenities, valet parking and parking information, and any other guest inquiries that arise.
- Assist with check-ins and check-outs, answering phones and the audit checklist as necessary.
- Take, prepare and deliver overnight room service orders, including the use of the kitchen facilities and equipment, Squirrel point of sale software, cleaning and stocking the room service area at the end of the shift, and removing room service trays from guest hallways.
- Prepare all room keys for guests arriving the following day.
- Additional guest requests, including but not limited to: luggage help, delivery requests (toiletries, glassware, etc.), minor maintenance and/or technical issues (TV and remotes, clogged sinks or toilets, wifi/internet help).
- Complete rounds of the hotel and grounds throughout the shift, in conjunction with security, including floor checks.

**Salary**: $18.00-$21.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Penticton, BC V2A 7M5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

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