Bilingual Supervisor, Personal Support Services

2 weeks ago

Ottawa, Ontario, Canada Carefor Health & Community Services Full time

THE OPPORTUNITY - Supervisor, Personal Support Services


In this role, you would provide leadership to an inter-disciplinary team supervising and contributing to the evaluation of staff, providing - in some cases virtual - leadership and coaching to assist staff with professional development and achievement of service and program goals.


Further duties could include taking a broad view of operations and service delivery, following through on issues that impact the quality of services provided, and providing some direct client care.

In collaboration with the Managers, you will be encouraged to recommend program changes and develop procedures and standards to create efficiencies and innovative practices to operationalize services to support program development and services in the Personal Support Services Department as well as community engagement.


What You Will Do:

  • As a Supervisor, Personal Support Services, you will have the following responsibilities:
  • Oversees and assists the Managers and overall operation and performance of the Personal Support Services staff
  • Acts as a resource, support and mentor to the Personal Support Services staff and provides coaching, education, and instruction to encourage staff to attain individual and operational performance objectives
  • Completes performance reviews on assigned Personal Support Services staff and identifies and discusses with the Managers employee issues which require disciplinary action
  • Investigates and evaluates client and staff concerns/complaints and implements appropriate resolutions
  • Understands, promotes, and communicates the value, purpose, and relationship of the Personal Support Services program to Carefor
  • Evaluates processes and implements strategies to increase efficiencies
  • Analyzes data to determine staffing complement in collaboration with the Managers
  • Works in collaboration with client/family to develop the initial Client Care Plan, revises as required, and completes Safety Assessments
  • Ensures that the quality of client care delivery is consistent with the mission, vision, values and strategic plan of Carefor
  • Meets the contractual terms set forth by external/funding partners and maintains communication with these partners as needed
  • Makes recommendations regarding PSW placement and schedules
  • Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies & Procedures
  • Participates in health and safety training including WHMIS and applies this knowledge
  • Participate in client services on call rotation

What We Are Looking For:


In our fast-paced, responsive, and caring environment, we are looking for a self-starter Registered Nurse or Registered Practical Nurse from the College of Nurses of Ontario, who has the experience and ability to jump in on day one with energy and enthusiasm to advance best practices offering flexibility and adoptability.

You will not be daunted by the various areas we would like you to focus on, as you enjoy the challenge of knowing there is always a list of priorities and you enjoy supporting a team to accomplish great things.

You are unwavering as you will be working in an environment undergoing transformation and are open to exploring new ideas as a team and then contributing to the successful implementation of those ideas.


  • 3+ years community experience in nursing or community support services
  • Demonstrated supervisory experience and the ability to delegate tasks as required
  • Demonstrated knowledge in dementia care, senior care and physically disabled adults preferred
  • Experience working with unregulated workers preferred
  • Proficiency in MS Office programs and client database management
  • Strong observation, assessment, and problem solving skills
  • Highly developed organizational and interpersonal skills
  • Excellent communication skills and an understanding of effective communication methods when dealing with a culturally diverse population and a variety of individuals including staff, other service providers, clients, office staff, and LHIN Care Coordinators.
  • Strong clinical assessments skills
  • Proven strong problem solving and decision making ability
  • Ability to work collaboratively as a member of an interdisciplinary team.
  • A vehicle and a valid Ontario Driver's license
  • Bilingualism (French/English) required

What Success Looks Like:

  • Respond to and follow through urgent situations regarding clients and PSWs, in accordance with Carefor contractual obligations
  • Assist with creating and promoting a rehabilitation/return to work plan for injured workers that includes modified work assignments and monitors along with HR
  • Operate within and monitor individuals, staff and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies and Procedures
  • Lead by example and promote continuous quality improvement
  • Understand, promote, and communica

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