IT Support Analyst

2 weeks ago

Ottawa, Ontario, Canada Shared Services Canada Full time
Shared Services Canada - Citizen, Business, National Defence, and Policing Branch
Ottawa (Ontario)
IT-02
$83,961 to $102,763
For further information on the organization, please visit Shared Services Canada

Self-declaration Want to learn more?

Closing date: 6 May :59, Pacific Time

Who can apply:
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages:

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process.

If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Shared Services Canada (SSC) is committed to creating a workplace that is respectful of Canada's two official languages.

The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes.

SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country.

Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

You may also review jobs open to the public through INFOTEL at The INFOTEL number for persons using a TTY/TDD is

Work environment:

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.


SSC has several networks within its Diversity community that promote equality in the workplace and help build a culture of mutual respect.

The Diversity community explores ways to increase employee engagement on issues that affect the equity seeking groups.

The following networks provide members with a safe place to connect, discuss common issues, exchange information and voice concerns:

  • Indigenous Circle
  • Black Employees Network
  • Persons with Disabilities Network
  • Pride Network
  • Visible Minorities Network
  • Women's Network

Intent of the process:

Positions to be filled:
Number to be determined

Information you must provide:

Your résumé.

EDUCATION:


Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.


Note:


Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience.

They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.


Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience.

They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.


At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above.

Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE:
EX1. Experience providing Information Technology (IT) Infrastructure Operational support.
EX2. Experience providing advice regarding Information Management/Information Technology (IM/IT) issues or IM/IT incidents.
EX3. Experience in IT technical investigations, analysis, or providing support on IM/IT issues or services.

OPERATIONAL REQUIREMENTS:

  • Must possess a valid driver's license or have the required mobility normally associated with possession of a valid driver's license.
  • Availability, willingness and ability to work overtime as required.
  • Availability, willingness and ability to work shiftwork.
*Shift-work positions requires willingness and ability to work shift rotations sometimes on evenings and weekends and offering additional financial incentives.

  • Availability, willingness and ability to work virtually.

The following will be applied / assessed at a later date (essential for the job):
Various language requirements

  • English Essential
  • Bilingual imperative BBB/BBB
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