Bilingual (Spanish / English) Customer Service Representative

1 week ago


Ottawa, Ontario, Canada A.S.P. Incorporated Full time
BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT
Are you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals?
Incorporated has provided security and customer service solutions for over 20 years to Canadian clients.

P provide services to some of the largest airports in Canada and has a significant presence in the Commercial and Residential spaces in Ontario and Alberta.

P.

is looking for Passenger Assistance Representatives to provide passenger flow and queue management and access control into various areas of the Terminal at Ottawa International Airport.

CSR's are required to quickly and efficiently determine eligibility requirements and stream passengers into various queues while providing an exemplary level of customer/passenger service.

Greet Customers, provide direction, exceptional Customer Service and assistance to all passengers
Proactively monitor passenger flows into the Primary Inspection Lane as well as monitor congestion points and capacity levels at the Customs Hall and notify Shift Supervisor of any concerns
Coordinate passenger flows at key areas as directed by the Shift Supervisor
Quickly and efficiently determine eligibility requirements and stream passengers into queues while provide superior customer service
Validate/confirm passengers need and right of entry/exit to/from controlled and restricted areas
Control the backflow of passengers into controlled/restricted areas
Establish effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs (i.e. wheel chairs, electric passenger carts, baggage carts, porter services, etc.)
Fully bilingual in both French and English
Minimum of one (1) year verifiable experience in a customer service/security field or any equivalent.
Physically capable of performing all duties as set out in the Job/Position Description physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues
Able to work in Rotation 24/7 shift schedule, including nights, weekends, and holidays.
Successful completion of initial and recurrent company training is a pre-requisite for employment
Be able to work the following shifts:
Friday – Saturday – OR Friday – Saturday – Sunday –
You can have flexible schedules.
Free airport parking when on shift.
Incorporated is committed to support a diverse workforce from various communities within which we operate.

P is committed to taking every precaution reasonable in the circumstances for the protection of the health of safety of our employees from the hazard of covid-19 and requires full vaccination against covid-19 for our new and existing employees.

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