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Bilingual Customer Service
3 months ago
Title:
Scotia iTrade, Customer Service Rep - Bilingual (Cantonese or Mandarin) - Ott/Tor/MTL
As a Customer Service Representative, you are the primary point of contact for our clients.
As an ambassador for Scotia iTRADE, you will assist our clients with inquiries around new accounts, transfers, trading, and products and services, and be a proactive promoter of iTRADE's client-focused culture by providing exceptional customer service.
Fluency in English and one of the following languages Cantonese or MandarinThe ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
While not essential, it would be an asset if you have:
Completed a post-secondary education in Commerce/Business, or Financial Planning
Prior work experience in a brokerage or Contact Centre
A workplace culture built around inclusion, diversity, and potential
The opportunity to participate in a customized and comprehensive training program
We value employee training and development. We provide comprehensive training for all successful candidates.
Training takes place Monday-Friday from 9am – 5pm and includes a 4-week onboarding training for all hires and an additional 7 week training for successful individuals who require support to complete their licensing (CSC, CPH) courses.
The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.
Scotia iTRADE is a top Canadian brokerage committed to helping investors achieve their goals through exceptional service, unique educational tools and resources, and a personalized digital experience.
Joining our Contact Centre means working in a fast-paced and rewarding environment, supporting our clients through inbound and outbound calls.
Our focus on training and professional development will support you as you build your career with Scotiabank.Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.
If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. Call Center, Customer Service Representative, Technical Support, Customer Service, Bilingual, Technology#
