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3 months ago
A great opportunity to join an amazing team supporting customer accounts & assisting the Customer Service Manager with achieving objectives of the department.
Send us your resume today We would love to see it
Fonctions et responsabilités
Aider le gestionnaire du service à la clientèle à atteindre les objectifs du ministère
Tenir le responsable du service à la clientèle au courant de tout problème inhabituel ou potentiellement grave affectant l'opération
Fournir un service à la clientèle exceptionnel aux clients et aux transporteurs
Aider à gérer les comptes clients actuels
Fournir des devis d'expédition pour les clients et configurer les expéditions selon les besoins des clients
Identifier de manière proactive les envois à risque de défaillance du service et prenez le contrôle des envois pour assurer un service de ramassage ou de livraison à temps
Etre au courant de tous les aspects des exigences / arrangements commerciaux pour les principaux clients
Dépanner correctement et résolvez de manière proactive les écarts d'expédition, si nécessaire
Assurer que toutes les demandes des clients sont traitées de manière efficace et professionnelle
Assurer la qualité de l'entrée de toutes les commandes et l'utilisation correcte des notes conformément aux SOP
Assurer que toutes les demandes de tarifs spéciaux sont communiquées au service des tarifs pour un devis approprié
Communiquer avec les partenaires interlignes. Trace de piste, récupération POD
Mettre à jour les portails clients, les détails des rendez-vous, jusqu'à l'état de livraison final
Mise à jour régulière des SOP
Formation croisée de collègues sur les SOP
Répondre aux normes KPI, conformément aux procédures de l'entreprise
Autres tâches qui peuvent être assignées par le gestionnaire
Exigences et qualifications
Solide expérience du service à la clientèle, de préférence dans l'industrie du transport et de l'entreposage
La capacité de travailler à la fois de manière autonome et en équipe
Excellentes compétences administratives et de saisie de données
Capacité à effectuer plusieurs tâches à la fois et à travailler dans un environnement en évolution rapide
Solides compétences organisationnelles et de planification
Compétences exceptionnelles en communication (écrite et verbale)**Responsibilities**:
Assist Customer Service Manager to achieve the objectives for the department.
Keep Customer Service Manager aware of any unusual or potentially serious issues affecting the operation.
Provide exceptional customer service to customers and carriers.
Help manage current customer accounts.
Provide shipment quotes for customers and set up shipments as required by customers.
Proactively identify shipments at risk of service failure and take control of shipments to ensure on time pickup or delivery service.
Be aware of all aspects of the business requirements/arrangements for major customers.
Handling inbound and outbound calls to customers.
Correctly troubleshoot and proactively resolve shipment discrepancies, as needed.
Ensure all customer inquiries are handled in an efficient and professional manner.
Ensure quality entry of all orders and proper use of notes as per SOPs.
Ensure all special rates requests are communicated to rates department for a proper quote.
Communicate with interline partners. Track Trace, POD retrieval.
Update client portals, appointment details, up to and including final delivery status.
Updating SOP's on a regular basis.
Cross training coworkers on SOPs.
Meet KPI standards, as per the company procedures.
Other duties that may be assigned by Manager.
Requirements and Qualifications
Solid Customer Service experience, preferably in the transportation/warehousing industry
The ability to work both independently and as a team player
Excellent administrative and data entry skills
Ability to multi-task and work in a fast-paced environment
Strong organizational and planning skills
Exceptional communication skills (both written and verbal)
For over 50+ years Remco has built a solid reputation across Canada as the innovative leader in warehousing & distribution with locations in Montreal, Toronto, and Vancouver and a distribution network that reaches Canada's retail stores and outlets on a scheduled basis.
What distinguishes the Remco team most is the can-do attitude and flexibility of our people. Each member of our team takes personal pride in helping our clients gain momentum towards greater success.
Are you ready to take the next step in your career with us? Send us your resume, we would love to hear from you
Remco is committed to providing equal opportunity for all qualified
