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Manager | Protection Services Operations
3 months ago
What we offer:
- Employee & Family Assistance Program
- Employer paid training/education opportunities
- Employer paid vacation
- Medical Services Plan
- Employer paid insurance premiums
- Extended health &dental coverage
- Municipal Pension Plan
- Work life balance
Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.
How will you make an impact?
The Manager, Protection Services Operations is accountable to the Director, Protection Services.
The Manager is responsible for the overall delivery, oversight, and direction of site-based security operations throughout Interior Health, including the in-house Relational Security program and contract security services.
This includes providing leadership and direction to direct reports, and those they supervise.This role is responsible for the development and implementation of programs, policies, and standard operating procedures related to safety and security.
The Manager, Protection Services Operations regularly liaises with IH corporate programs, including but not limited to Health Emergency Management, Workplace Health & Safety, and Plant Services, as well as clinical and site leadership.
The Protection Services Operations Manager also is the primary liaison between Interior Health and Law Enforcement agencies such as RCMP, Sherriff's, BC, and Federal Corrections.
The Manager is responsible for the administration, evaluation, and management of contracted security services.
What will you work on?
- Consciously creates a workplace environment that is consistent with the overall organization's culture of "Every Person Matters" and emphasizes the identified mission, vision, guiding principles, and values of the organization.
- Manages and oversees day to day operations of site-based security services by coordinating, monitoring, and implementing the effective delivery of contract services and in-house Relational Security services throughout Interior Health.
- Ensures the effective management of major security incidents or events, in addition to ensuring senior leadership, communications, and other interested parties are informed. This position is on-call 24/7 and requires some after-hours commitments.
- Provides leadership and direction to designated team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building, performance and talent management, and recruitment).
- Reviews scope of services and recommends changes as required to meet the needs of the organization.
- Provides direction and leadership towards a safe and healthy workplace for staff, patients/clients, and the public, and ensures that health and safety requirements for operational areas are met.
- Identifies and leads strategies around recruitment and retention, the reduction of overtime, and monitoring of sick time throughout the portfolio.
- Develops and maintains training requirements and standard operating procedures related to site-based security services.
- Provides input for the development and maintenance of applicable policies and supports implementation as required.
- Manages and monitors the operating budget for the assigned area, including budget preparation and reporting on expenditures to ensure the efficient utilization of financial resources.
- Maintains a good working knowledge of relevant collective agreements and provides direction and leadership under the current terms and conditions of the collective agreement in consultation with Human Resources. Participates in labour relations activities as required.
- Collaborates with leaders within the organization to operationalize applicable service delivery models and processes to ensure services are integrated, sustainable, and focused on those who utilize the services.
- In alignment with IH's Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.
- Performs other duties as assigned.
Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you.
Together, we create great workplaces.