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Regional Operations Manager
3 months ago
Job Title: Regional Operations Manager - Cleaning Services
Company Overview: United Services Group is a prominent Canadian organization dedicated to providing comprehensive facility maintenance solutions for extensive retail and commercial establishments nationwide.
Job Summary: As a Regional Operations Manager for Cleaning Services, you will be responsible for directing and overseeing daily activities across multiple locations within your assigned region. Your primary focus will encompass enhancing customer satisfaction, evaluating partner and staff performance, managing store operations, ensuring quality benchmarks, training personnel, controlling costs, and driving revenue growth.
- Enhancing Customer Experience & Loyalty
- Evaluating Partner & Staff Performance
- Overseeing Store Operations
- Maintaining Quality Standards & Conducting Audits
- Training & Development
- Cost Control & Management
- Boosting Revenue & Profitability
- Streamlining Processes for Clients
- Providing Support to Fellow Regional Managers
Strategic Planning & Budgeting:
- Formulate annual strategies and budgets tailored to customer categories
- Execute budgets at the store level
- Devise plans for sustainability and financial success
Customer Engagement & Communication:
- Foster robust relationships with clients and business associates
- Serve as the main liaison for customer interactions
- Address client inquiries and issues promptly
- Assist Regional Management in significant customer discussions
Internal Communication:
- Facilitate daily communications with partners and teams
- Engage in cross-departmental meetings
Process Compliance:
- Champion process initiatives and their execution
- Utilize United technologies effectively
- Support critical operational processes and key performance indicators
Financial Management & Oversight:
- Supervise financial activities and budgets
- Oversee billing, invoicing, and expenditure
- Manage transitions for new business ventures
Workforce & Performance Oversight:
- Co-Lead Performance Management for Partners
Recruitment, Training & Development:
- Assist in Partner Effectiveness regarding recruitment and training
- Lead In-Store Partner Training initiatives
- Mentor and guide partners for enhanced performance
Qualifications:
A degree in business administration or a related discipline is required.
A minimum of 5 years of experience in the cleaning industry or operational settings is essential.
3-5 years of experience in a supervisory capacity is preferred.
