User Support Technician

2 weeks ago

Mississauga, Ontario, Canada Innovate R Technologies Inc. Full time

Education:

  • Expérience:

Education:

  • College/CEGEP

Work setting:

  • Office building

Tasks:

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Webserver backup and recovery operations
  • Provide customer service

Supervision:

  • 510 people

Computer and technology knowledge:

  • Linux
  • JavaOS
  • Networking software
  • Networking security
  • Data analysis software
  • MS Windows

Personal suitability:

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Experience:

  • 1 year to less than 2 years

Health benefits:

  • Health care plan
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week

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