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user support technician

3 months ago


Mississauga, Ontario, Canada Canamex-Carbra Transportation Services Inc. Full time
  • Education: Bachelor's degree
  • Experience: 2 years to less than 3 yearsTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareSupervision
  • 3-4 peopleComputer and technology knowledge
  • Networking hardware
  • Networking security
  • Internet
  • MS Office
  • Wireless networksTransportation/travel information
  • Public transportation is availableWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Repetitive tasksOwn tools/equipment
  • Cellular phonePersonal suitability
  • Accurate
  • Client focus
  • Judgement
  • Organized
  • Team playerOther benefits
  • Parking available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week