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User Support Technician
2 weeks ago
Education:
- Expérience:
Education:
- College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
Tasks:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Computer and technology knowledge:
- Networking software
- Networking hardware
- Extranet
- Intranet
- Servers
- File management software
- Security software
- Communication software
- MS Office
- MS Windows
- Wireless networks
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
Personal suitability:
- Accurate
- Client focus
- Excellent oral communication
- Initiative
- Organized
- Ability to multitask
- Time management
Experience:
- 1 year to less than 2 years
Support for newcomers and refugees:
- Supports newcomers and/or refugees with foreign credential recognition
Support for youths:
- Provides awareness training to employees to create a welcoming work environment for youths
Support for Indigenous people:
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 to 40 hours per week
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