User Support Technician

2 weeks ago

Mississauga, Ontario, Canada Live Patrol Inc. Full time

Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

  • Experience: 1 year to less than 2 years
  • Computer programming, other
  • Computer science
  • Network and system administration/administrator

Work setting:

  • Relocation costs not covered by employer

Tasks:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Screening questions:

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week

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