![CIBC](https://contents.bebee.com/companies/ca/cibc/avatar-BXixe.png)
Contact Centre Representative
1 week ago
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visitWhat you'll be doing
As a Costco Contact Centre Representative, you will be the first point of contact for our clients.
You'll be working in a fast paced environment where you'll use your knowledge of CIBC card products to support our clients in their day to day banking needs.
You will deepen client relationships by quickly resolving issues, identifying opportunities, and providing personalized solutions.- At CIBC we enable the work environment most optimal for you to thrive in your role._
- You can effectively perform all work activities _
- will only _
- be required_
- to be on-site on an occasional basis._
- Wired Internet connection, capable of continuously supporting excellent call quality and highspeed response rate
- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
Our Contact Centre is open Monday to Friday from 7:00 AM to midnight and Saturday to Sunday from 7:00 AM to 10:00 PM.
You must be flexible to work between these hours which include evenings and weekends.
How you'll succeed- Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience.
Connect and refer clients to the right CIBC contacts to enable their financial success.- Problem solving - Listen, ask questions, and put yourself in the client's shoes.
Act like an owner by understanding the client's needs and recommending solutions based on their needs.Remain solution-focused in order to identify opportunities to help our clients.- Efficiency - Understand that the client's time is valuable and effectively complete their request.
Strong knowledge of the CIBC systems and products to allow quick resolution of problems- Product knowledge - Deeply understand CIBC's suite of products and work with others to ensure clients are connected to the right people and opportunities.
Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients with additional needsWho you are- You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it's the right thing to do.- You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.- You love to learn.
You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.- You're driven to succeed.
You are motivated by accomplishing your goals and delivering your best to make an impact.- You engage with your heart and mind.
You care about people, and you understand different perspectives. You listen and learn from the experience of others.- Values matter to you.You bring your real self to work, and you live our values - trust, teamwork, and accountability.- You're fluent in French and English to serve our clients in the community.
What CIBC OffersAt CIBC, your goals are a priority.
We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions
What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Montreal-1
-
Contact Centre Representative
1 week ago
Montreal, Quebec, Canada CIBC Full timeWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...
-
Bilingual Contact Centre Representative
1 week ago
Montreal, Quebec, Canada TD Bank Full timeBilingual Contact Centre Representative - Canadian Banking, EasyLine:BRJob Category - Primary Call CenterWork Location 7250 Mile EndEmployment Type RegularCity MontrealTime Type Full TimeProvince/State QuebecHours 37.5Workplace Model HybridPay DetailsDepartment Overview Supporting and helping is at the heart of everything we do at our contact centres, and...
-
Contact Centre Representative- Bilingual
1 week ago
Montreal, Quebec, Canada Chartwell Résidences pour retraités Full timeThe Contact Centre Representative is responsible for taking email inquiries, inbound calls and making outbound calls to interested customers. Inquiries will be related to sales and customer service concerning senior retirement residences and living options. Call handling time will vary based on customer life cycle touch points and overall customer knowledge...
-
Contact Centre Representative
1 week ago
Montreal, Quebec, Canada CIBC Full timeWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...
-
Gestionnaire de Centre de Contact
1 week ago
Montreal, Quebec, Canada Tesla Full timeTesla participates in the E-Verify ProgramWhat to Expect- Le gestionnaire de centre de contact est responsable de la génération de revenus, des résultats et de l'expérience client à travers ses centres d'appels en Amérique du Nord. Le gestionnaire de centre de contact recrutera, formera et développera des équipes efficaces, façonnera et exécutera...
-
Montreal, Quebec, Canada CIBC Full timeWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...
-
Bilingual Contact Centre Representative
1 week ago
Montreal, Quebec, Canada TD Full timeHours 37.5 Workplace Model Hybrid Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department Overview Supporting and helping is at the heart of everything...
-
Montreal, Quebec, Canada BELL BUSINESS MARKETS Full timeReq Id: 406543At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell...
-
Montreal, Quebec, Canada Business Development Bank of Canada Full timeNo other bank is doing what we do.At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We're devoted to Canadian entrepreneurs. We're also dedicated to our employees. Adaptable. Inspiring. Different. There's a...
-
Représentant, Centre de Contact
1 week ago
Montreal, Quebec, Canada CIBC Full timeNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients.À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d'agir. Les membres de notre équipe disposent de ce dont ils ont besoin pour...
-
Représentant, Centre de Contact
1 week ago
Montreal, Quebec, Canada CIBC Full timeNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients.À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d'agir. Les membres de notre équipe disposent de ce dont ils ont besoin pour...
-
HR Contact Centre Representative
1 week ago
Montreal, Quebec, Canada Manulife Full timeWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...
-
Hr contact centre senior representative
1 week ago
Montreal, Quebec, Canada Société Financière Manuvie Full timeNous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos...
-
Bilingual Contact Centre Opportunities
1 week ago
Montreal, Quebec, Canada TD Bank Full time410458BRCall CenterMontreal, QCJune 1, 2023Company OverviewDepartment OverviewSubject: Introduction to Contact Centre Hiring Opportunities Possibility of doing small onsite interviews Introducing TD Company Discuss upcoming job opportunitiesWhere :l'hirondelle Salon Emploi rue St hubert 5 etage, Montreal, Qc H2J 2W- What You'll Do The team creates...
-
Représentant de centre de contact
1 week ago
Montreal, Quebec, Canada CIBC Full timeNous construisons une banque axée sur les relations pour un monde moderne, recrutant des professionnels talentueux et passionnés. À la Banque CIBC, valorisons vos forces et ambitions pour vous donner le pouvoir d'agir.Tâches du poste:Représenter le Centre de Contact Costco, étant le premier contact client pour les besoins bancaires courants.Approfondir...
-
Conseiller, Centre Contact Clients
1 week ago
Montreal, Quebec, Canada Banque Laurentienne Full timeMontreal- Centre d'appelTemps plein mars 2023**Banque Laurentienne. Voir au-delà des chiffres****Construire une institution financière meilleure et différente**Avantages FinanciersEnvironnement de travailTransportNourriture & BoissonsCool à avoirAvantages FinanciersRémunération incitativeRégime de retraiteAssurances CollectivesProgramme d'achat...
-
Agent-e, Centres de Contact
1 week ago
Montreal, Quebec, Canada Transat Tours Canada Full timede l'entreprise**Faites partie du voyage**Embarquez à bord d'une entreprise engagée et humaine, qui a besoin de vous Pourquoi devriez-vous joindre l'équipe? Nous offrons la fierté de travailler pour une entreprise d'ici au rayonnement international avec des professionnels passionnés du voyage Vous évoluerez dans un environnement de télétravail...
-
Agent-e, Centres de Contact
1 week ago
Montreal, Quebec, Canada Transat Tours Canada Full timede l'entreprise**Faites partie du voyage**Embarquez à bord d'une entreprise engagée et humaine, qui a besoin de vous Pourquoi devriez-vous joindre l'équipe? Nous offrons la fierté de travailler pour une entreprise d'ici au rayonnement international avec des professionnels passionnés du voyage Vous évoluerez dans un environnement de télétravail...
-
Montreal, Quebec, Canada HSBC Full timeOpening up a world of opportunity.We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.We're here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our...
-
Montreal, Quebec, Canada Tiffany & Co. Full timeOverview:We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to...