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Head of Venue Rental and Visitor Experience
3 months ago
HEAD OF VENUE RENTAL AND VISITOR EXPERIENCE
ART GALLERY OF BURLINGTON
REPORTS TO:
Senior Manager, Operations
POSITION TYPE:
Full-time, primarily Monday to Friday. This role is an onsite events-based position with commitments to evening, weekend and holiday hours depending on event needs.
PHYSICAL REQUIREMENTS/SKILLS:
The duties of this job include sitting, standing, bending over, kneeling, and lifting or moving objects up to 35 lbs, climbing stairs, and being mobile throughout a 7- hour workday.
COMPENSATION:
Salary $50,000, comprehensive health and dental benefits package, the potential to participate in OMERS pension plan, free onsite parking.
HOURS:35 hours per week / full time. (Potential for lieu days after busy rental periods)
***As a key operations team member, the Head of Venue Rental and Visitor Experience, is responsible for providing excellent customer service and promoting this idea throughout the organization. In addition, they are responsible for keeping the department running efficiently and profitably, increasing customer satisfaction, loyalty and retention and meeting visitor expectations. Equally, as an organized venue manager, they handle venue operations, maintenance, and bookings, including creating venue pricing packages, securing bookings, liaising with event managers and clients, and coordinating the logistics of events.
Customer Service Responsibilities:
- Responsible for (managing/ supervising) a customer service and facility team, encouraging initiative, teamwork, and attention to detail while providing exceptional customer service
- Acts respectfully, accountable, and generously towards other staff, volunteers, AGB Guild members, and the general public maintaining positive working relationships through excellent verbal and written communication skills.
- Improve customer service experience, create engaged customers and facilitate organic growth
- Develop customer service procedures, policies and standards.
- Recruit, mentor and develop customer service teams and nurture an environment where they can excel through encouragement and empowerment.
- Find opportunities to enhance the processes and systems we use to improve experiences for employees, guests and clients.
- Provide support and assistance to the Senior Manager of Operations for daytoday facility tasks, emergency preparedness, and security.
- Works to further the goals and objectives of the AGB and participates actively in the institution's life.
Venue Rental Responsibilities:
- Oversee and achieve the Galleries' annual venue rental revenue targets.
- Assist and support the Senior Manager, Operations, with scheduling and executing venue rentals, ensuring an overall positive experience for clients and visitors.
- Delivery of hospitality services, including banquet room set up and strikes, basic catering services, full knowledge of bar service, and bar inventory management control.
- Assist in planning and executing special internal events and coordinating with internal departments and external vendors.
- Foster and steward professional relationships with external user groups, including new and existing clients, community partners, catering partners and vendors
- Support the negotiation of quotes and contracts with clients and vendors, assist in accounts receivable and process payments using a POS system
- Ensures the AGB remains compliant with AODA regulations
Supervisory Responsibilities:
Direct oversight and supervision of a team of Visitor & Facility Assistants.
EXPERIENCE You have worked within the hospitality industry for a minimum of 5 years, with operational experience supervising a team
Certificates:
First Aid, Defibrillator Training, Smart Serve,
WHIMIS
PROVEN RECORD You are a self-motivated, optimistic, professional and productive individual who has worked in a dynamic environment where you have experienced prioritizing and resolving issues in the moment. Your time management skills and attention to detail, and creativity in the hospitality industry allow you to thrive in a fast-paced environment
LEADERSHIP You have a proven ability to build proactive teams, work well together and get results.
You can achieve goals, juggle timelines, and manage client's expectations while maintaining a positive attitude and work environment for your team
INCLUSION You thrive on being part of a team and working with staff and clients from various backgrounds.
What you'll experience:
- Opportunities to learn and work within a creative space and a dynamic team environment
- A workplace that values your opinion and trusts you to manage your work
To Apply:
About the Art Gallery of Burlington (AGB):
The AGB is an award-winning public art gallery and community art centre in downtown Burlington, Ontario. Founded in 1975 for the purpose of creating a
professional and social space to promote, protect and grow arts and crafts in Canada, the AGB continues
