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Guest Services Agent

3 months ago

Victoria, British Columbia, Canada Oak Bay Beach Hotel Full time

The Oak Bay Beach Hotel, recently named
the #1 hotel in Canada by Condé Nast, is known as both a luxury destination in Victoria and an amazing place to work In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday and Christmas bonuses, staff parties, awards, and more.

If you are interested in joining our team then we have a fantastic opportunity for you.

Guest Services Agent

Responsibilities

  • Greet guests in a friendly and courteous manner during all interactions.
  • Handle all guest interactions with the highest level of hospitality and professionalism.
  • Processes checkins and checkouts.
  • Maximize revenue by offering guests alternatives and upselling.
  • Use professional phone manner when speaking with guests and outside callers.
  • Ensures that all vital information is passed on to the next shift to guarantee smooth transition from one shift to the next.
  • Answer and respond to reservation calls in the absence of the reservations office.
  • Provide accurate information about the city and surrounding attractions when asked by guests.
  • Demonstrate sincere guest focus and true appreciation for the guest experience.
  • Other duties as assigned

Qualifications

  • Experience in luxury resort front office required.
  • Experience in sales an asset.
  • Demonstrated strong leadership, team, and communication skills are essential.
  • Highly detail oriented, exceptional organizational skills and able to handle competing priorities.
  • Strong knowledge of MS Office.
  • Effective communication capabilities demonstrating sound judgment.
  • Ability to respond to questions from guests offering appropriate options or resolutions.
  • Strong personal integrity with an innate desire to work in an ethical manner.
  • Shift work is expected including evenings and weekends.

Physical Aspects of Position:

  • Continuous standing throughout shift, occasional lifting up to 40lbs

Job Types:
Full-time, Permanent

Salary:
From $23.23 per hour

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Morning shift
  • Weekend availability

Supplemental pay types:

  • Commission pay
  • Overtime pay

Experience:

- luxury hospitality: 1 year (preferred)
- hotel front desk: 1 year (preferred)

Work Location:
In person