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front desk clerk, hotel

3 months ago

Newmarket, Ontario, Canada Holiday Inn Express Newmarket Full time
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years
Work SettingHospitality industry - Hotel, motel, resortTasksRegister arriving guests and assign roomsProcess group arrivals and departuresManage room reservationsProvide information on hotel facilities and servicesProcess guests' departures and paymentsBalance cash and complete related formsMaintain vacancies, reservations, and room assignmentsFollow emergency and safety proceduresPerform clerical dutiesAnswer phone calls and messagesAssist guests with special needsDeliver wakeup calls to customersProvide exceptional customer serviceComputer and Technology KnowledgeMulti-line switchboard operationsDatabase and bookkeeping softwareCentral reservation system (CRS)Spreadsheet and Internet proficiencySecurity and SafetyMust undergo a criminal record checkTransportation/Travel InformationPublic transportation options availableWork Conditions and Physical CapabilitiesRequires attention to detail in a fast-paced environmentAbility to stand for extended periodsPersonal SuitabilityClient-focused with efficient interpersonal skillsExcellent oral and written communication abilitiesFlexible, organized, and a team playerDuration of Employment: PermanentLanguage of Work: English or FrenchWork Hours: 30 hours per week