IT Helpdesk Technician

1 week ago


Ottawa, Ontario, Canada Colliers Project Leaders Full time

Overview:
At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients' needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it.


Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the _possibilities_ of what we can achieve together.

We are 18,000 projects and counting - improving lives and helping shape the growth of sustainable, progressive and inclusive communities.


Your role

Responsibilities:

  • Work as a member of a HelpDesk team to provide first line PC and user technical support for users across Canada
  • Create, monitor, and update tickets in the SysAid HelpDesk ticketing system
  • Complete laptop setup and maintenance including hardware and software installations
  • Maintain a hardware inventory and identify items due for replacement or upgrade
  • Create and manage Active Directory user accounts and assign access control based on company policies
  • Process change requests, change orders and other contract or IT related administrative documents
  • Work with System, Network and Application administrators to deploy and support new technology to company workers

Qualifications:

  • A degree, diploma or postgraduate certificate in the information technology or computer sciences field
  • 1 to 2 years of experience in providing technical support in a corporate business environment
  • Selfmotivation and accountability for delivering on a range of responsibilities and commitments
  • In depth experience in the building, imaging, configuration and support of PC's and laptops
  • Experience providing remote user support, using remote access software and other technologies
  • Experience working with Windows 10, Microsoft Office, Microsoft Outlook and SharePoint
  • Experience supporting PC's in TCP/IP networks and WiFi wireless networks
  • Experience with Microsoft network services such as Active Directory, Windows Fileshares, and Windows printer queues
  • Experience with basic MS Exchange tasks such as mailbox account and distribution group creation in Exchange 2010
  • Strong verbal and written communication skills
  • The ability to manage and prioritize competing priorities in a busy environment
  • Bilingualism in French and English is considered an asset, but not required
  • Proficiency in presenting ideas in userfriendly language to nontechnical staff and end users
  • A friendly, personable and positive outlook with the ability to build harmonious working relationships with peers, end users and external vendors

What you can expect:

  • An opportunity to truly impact our communities
  • A flexible work environment
  • A comprehensive onboarding experience
  • Significant professional development, training, and a mentorship program
  • A paid volunteer day
  • An environment where people feel welcome, heard and included, regardless of their differences
  • And much more

Join our team of difference-makers and help shape the growth of dynamic communities.

#LI-PO1

Disclaimer:
Colliers Project Leaders is part of Colliers (NASDAQ,

TSX:
CIGI), a leading diversified professional services and investment management company, with more than 17,000 professional operating in 63 countries.

Colliers Project Leaders has suspended our COVID-19 vaccination requirement. In circumstances where our clients have a different COVID-19 vaccination policy, the Clients' requirements will supersede.

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