IT Helpdesk Technician

5 days ago

Ottawa, Canada Colliers Project Leaders Full time

Overview:
At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it.

Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the _possibilities_ of what we can achieve together. We are 18,000 projects and counting - improving lives and helping shape the growth of sustainable, progressive and inclusive communities.

**Your role**

**Responsibilities**:

- Work as a member of a HelpDesk team to provide first line PC and user technical support for users across Canada
- Create, monitor, and update tickets in the SysAid HelpDesk ticketing system
- Complete laptop setup and maintenance including hardware and software installations
- Maintain a hardware inventory and identify items due for replacement or upgrade
- Create and manage Active Directory user accounts and assign access control based on company policies
- Process change requests, change orders and other contract or IT related administrative documents
- Work with System, Network and Application administrators to deploy and support new technology to company workers

Qualifications:

- A degree, diploma or post-graduate certificate in the information technology or computer sciences field
- 1 to 2 years of experience in providing technical support in a corporate business environment
- Self-motivation and accountability for delivering on a range of responsibilities and commitments
- In depth experience in the building, imaging, configuration and support of PC’s and laptops
- Experience providing remote user support, using remote access software and other technologies
- Experience working with Windows 10, Microsoft Office, Microsoft Outlook and SharePoint
- Experience supporting PC’s in TCP/IP networks and WiFi wireless networks
- Experience with Microsoft network services such as Active Directory, Windows Fileshares, and Windows printer queues
- Experience with basic MS Exchange tasks such as mailbox account and distribution group creation in Exchange 2010
- Strong verbal and written communication skills
- The ability to manage and prioritize competing priorities in a busy environment
- Bilingualism in French and English is considered an asset, but not required
- Proficiency in presenting ideas in user-friendly language to non-technical staff and end users
- A friendly, personable and positive outlook with the ability to build harmonious working relationships with peers, end users and external vendors

**What you can expect**:

- An opportunity to truly impact our communities
- A flexible work environment
- A comprehensive onboarding experience
- Significant professional development, training, and a mentorship program
- A paid volunteer day
- An environment where people feel welcome, heard and included, regardless of their differences
- And much more

**Join our team of difference-makers and help shape the growth of dynamic communities.**

**#LI-PO1**

Disclaimer:
Colliers Project Leaders is part of Colliers (NASDAQ, TSX: CIGI), a leading diversified professional services and investment management company, with more than 17,000 professional operating in 63 countries.

Colliers Project Leaders has suspended our COVID-19 vaccination requirement. In circumstances where our clients have a different COVID-19 vaccination policy, the Clients’ requirements will supersede.

  • IT Helpdesk Technician

    2 days ago

    Ottawa, Canada Carefor Health & Community Services Full time

    **“A rewarding career in caring starts here”** Position: Full-time IT Helpdesk Technicians **The Organization**: Carefor Health & Community Services is a local not-for-profit charity that provides home healthcare and community support services across Eastern Ontario. Whether in the home, in the community, at care facilities or one of our clinics, our...

  • Student IT Technician

    2 days ago

    Ottawa, Ontario, Canada Anishinabek Employment & Training Services Full time

    Anishinabek Employment & Training Services offers a unique opportunity for students to gain experience in IT support. As an IT Helpdesk Technician Student, you will work with the System Coordinators and Senior System Coordinators to resolve tickets within Dilico's IT trouble ticket system.Job Responsibilities:- Resolve technical issues using problem-solving...

  • IT Helpdesk Technician

    2 weeks ago

    Ottawa, Canada Prevalent Full time

    **Responsibilities** - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits - Properly...

  • Audio Visual Helpdesk Support Agent

    1 week ago

    Ottawa, Canada AVI-SPL Full time

    Description: **This role can be based out of Montreal, Quebec City, Ottawa or Toronto.** Job Summary - The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service organizational time management and inter-personal...

  • Technician Field Service

    2 weeks ago

    Ottawa, Canada AVI-SPL Full time

    Description: Job Summary The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience. Essential **Responsibilities**: - Read and...

  • IT Technician

    4 days ago

    Ottawa, Canada First Nations Financial Management Board Full time

    **Position Overview** Reporting to the IT Manager, the IT Technician supports the planning, implementation, and maintenance of all IT services and programs. The IT technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. This will be accomplished by performing...

  • Technician Field Service

    4 weeks ago

    Ottawa, Canada AVI-SPL Full time

    Description: Job Summary The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience. Essential **Responsibilities**: - Read and...

  • Technician Field Service

    2 days ago

    Ottawa, Canada AVI-SPL Full time

    Description: The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience. **Essential Duties and Responsibilities** - Read and interpret...

  • IT - Help Desk Technician (Contract)

    2 weeks ago

    Ottawa, Ontario, Canada Cosmetica Laboratories Inc Full time

    1960 Eglinton Ave E, Scarborough, ON M1L 4R1, CanadaJob DescriptionPosted Thursday, February 27, 2025 at 5:00 AM | Expires Friday, March 7, 2025 at 4:59 AMCosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and...

  • IT Field Technician

    4 weeks ago

    Ottawa, Canada Global IT Star Consulting Corp Full time

    **About us** Global IT Star Consulting Corp provides professional IT field services to several clients in Canada. We are professional, agile, and ethical. Our work environment includes: - Above avg compensation - Frequent opportunities to earn more - Growth opportunities Job Overview: We are seeking two skilled and motivated Field Technicians to join our...

  • System Administrator

    2 weeks ago

    Ottawa, Canada Browning IT Full time

    **Job description** **Term**: Permanent full-time with a 3-month probation. **Salary**: $50K-$80K per year (commensurate with experience and education) **About us**: Browning IT is a rapidly growing technology company located in Ottawa. Browning IT offers hardware, software, security, and network solutions to a wide variety of clients of all sizes....

  • Service Delivery Manager

    2 weeks ago

    Ottawa, Canada Intega IT Full time

    **Position Overview**: As a Service Delivery Manager, you will be responsible for overseeing the delivery of IT support services to our existing clients. Reporting directly to the CEO, you will manage a team of technicians, ensuring that client queries are resolved efficiently and to the highest standards. You will serve as the main point of contact for...

  • IT Support Operations Manager

    4 days ago

    Ottawa, Ontario, Canada Intega IT Full time

    As a Service Delivery Manager at Intega IT, you will oversee the delivery of exceptional IT support services to our clients. Reporting directly to the CEO, you will lead a team of technicians in resolving client queries efficiently and effectively.The role requires strong leadership, technical expertise, and a commitment to continuous improvement. Key...

  • Service Delivery Manager

    3 weeks ago

    Ottawa, Ontario, Canada Intega IT Full time

    Intega IT is a well-established boutique IT support company, delivering top-notch service to the Ottawa community since 2001. We pride ourselves on providing exceptional IT solutions and building long-term relationships with our partners. We are seeking an experienced and customer-focused Service Delivery Manager to join our team and help us continue to...

  • Service Delivery Manager

    2 weeks ago

    Ottawa, Canada Intega IT Full time

    Intega IT is a well-established boutique IT support company, delivering top-notch service to the Ottawa community since 2001. We pride ourselves on providing exceptional IT solutions and building long-term relationships with our partners. We are seeking an experienced and customer-focused Service Delivery Manager to join our team and help us continue to...

  • Service Delivery Manager

    3 days ago

    Ottawa, Ontario, Canada Intega IT Full time

    Intega IT is a well-established boutique IT support company, delivering top-notch service to the Ottawa community since 2001. We pride ourselves on providing exceptional IT solutions and building long-term relationships with our partners. We are seeking an experienced and customer-focused Service Delivery Manager to join our team and help us continue to...

  • Client Service Director

    2 days ago

    Ottawa, Ontario, Canada Intega IT Full time

    Daily TasksThis includes ensuring adherence to company standards and procedures across the team, tracking and managing the technical team's work, leading by example in delivering excellent customer service at all levels, mentoring technicians, and overseeing the service request workflow. Additional tasks include conducting end-of-day check-ins with...

  • Service Delivery and Management Specialist

    4 days ago

    Ottawa, Ontario, Canada Intega IT Full time

    We are seeking an experienced and customer-focused Service Delivery Manager to join our team at Intega IT. As a key member of our organization, you will play a critical role in delivering outstanding service to our clients.The ideal candidate will have proven experience in an IT service delivery or management role, with strong leadership and team management...

  • Client Services Director

    3 days ago

    Ottawa, Ontario, Canada Intega IT Full time

    We are looking for a highly skilled Service Delivery Manager to join our team at Intega IT. In this critical role, you will be responsible for overseeing the delivery of IT support services to our clients, leading a team of technicians, and driving continuous improvement in service delivery.The ideal candidate will have a proven track record of success in an...

  • Help Desk Technician

    2 weeks ago

    Ottawa, Ontario, Canada Wellington Health Care Alliance (WHCA) Full time

    February 28, 2025HELP DESK TECHNICIAN(FULL TIME)WELLINGTON HEALTH CARE ALLIANCEGroves Memorial Community Hospital·Louise Marshall Hospital·Palmerston & District HospitalJob Posting: #2025-37The Wellington Health Care Alliance (WHCA) is currently accepting applications for one (1) full time Help Desk Technician to join our team.We are:- Two corporations...