Helpdesk Student

**Who we are**:
Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our communities in the City of Ottawa.

OCHC has been recognized as one of the **National Capital Region’s Top Employers** for six years in a row due to its innovative and proactive programs on diversity, equity, and inclusion, employee health and wellness and corporate culture.

OCHC is committed to creating equal opportunities for all employees and celebrates the diversity of its workplace as it mirrors the diverse communities within our beautiful city. By working together, we foster the growth of our team as well as the communities we serve.

**WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE**

**What we offer**:
Being an employee of OCHC you will have the chance to make a positive impact where it matters and help your community in more than one way On top of that, you will have access to flexible work options, professional development, health & wellness programs and more

**What we **seek**:
OCHC is currently seeking a dedicated Helpdesk Student to join and provide support to the IT team. Under the guidance of the Manager, Technology, Infrastructure and Service Desk, the Helpdesk Student will assist the Helpdesk Administrators with their day-to-day activities, including telephone and onsite support.

**Helpdesk Student** **with OCHC**:
Adapting internal systems to innovate and grow is a main strategic priority at our organization. As the Helpdesk Student, you will be an essential part of our objective by assisting with the planning and implementation of the computer infrastructure renewal project through the deployment of new PCs and laptops.

**As a **Helpdesk Student**, some of the things you will do include**:

- Update inventory of all systems equipment information.
- Mobile device troubleshooting and administration using Mobile Device Management Software
- Active directory administration
- Basic network troubleshooting
- Re-image of old equipment in preparation for donation and re-organize the systems storage room.
- Assist with other day to day IT activities, including short-term projects, as required.

**As a **Helpdesk Student**, **you can look forward to**:

- A hybrid workplace with unique and ever-changing work tasks every new day.
- Positive and rewarding interactions with various individuals.

**What you bring**:
**Education & Experience**:

- Completed a minimum of 1 year of Network Administration or Computer Systems Technician Program.
- Ability to setup, configure and troubleshoot personal computer hardware and Windows software, including imaging.
- Knowledge of Microsoft Active Directory.
- Familiar with network hardware such as switches and patch panels.
- Familiar with Microsoft Office 365 Suite

**Skills and abilities**:

- Ability to work well in an office environment, independently and as a part of a team.
- Demonstrated ability to plan and implement projects of short to medium duration.
- Oral fluency, reading and writing abilities in English are essential.
- Oral, reading and written fluency in French is an asset.

**Other requirements**:

- Eligible to work in Canada.
- Must be between 15-30 years of age.
- A valid Class “G” driver’s license.

**Work conditions**:
This is a full-time (35 hours per week) position.
- OCH is committed to providing accommodations for people with disabilities. If you require an accommodation, please notify Human Resources and we will work with you to jointly address your needs._
- Location:
**Ottawa**
- Salary Range:
**$17.55 - $18.65**
- Pay Type:
**Hourly**
- Department:
**IT - Network Administration**
- Employment Duration:
**full-time**
- Closing Date (MM/DD/YY):
**3/31/24**
- Position Type:
**student**
- ID:
**626