Ecommerce Customer Service Manager

2 weeks ago

London, Ontario, Canada Mobility 1st Ltd - Your Home Medical Equipment Provider Full time

ABOUT MOBILITY 1ST LTD:


We are Mobility 1st LTD, a parent company to multiple online businesses which sell medical products to consumers Canada Wide.


Some of our web properties:
Although our stores are online, nearly half of our sales are by phone. Our customers are older and like to speak to someone, particularly for such an important purchase. We are a small business and have a start up minded work environment. We're working toward growing our business together and make sure we have fun doing it.


You'll be working in conjunction with a web development/marketing team and customer service team, in a customer fulfillment / sales representative / administrative role.


WHAT YOU'LL BE DOING:

Duties and responsibilities include, but are not limited to the following:

  • Willingness to take the most effective role.
  • Handle all Customer inquiries/concerns with courtesy and professionalism to ensure a positive customer experience and quick resolution to any issues/inquiries
  • Track, record and prioritize customers support issues based on urgency and impact and work to expedite resolution of important customer impacting issues
  • Accurately document all Customer inquiries/issues/concerns and provide timely and consistent feedback to Retail Store Manager
  • Locate, box, and ship all purchases in a timely manner.
  • Contribute to ongoing systems improvements to streamline processes and crossteam efficiency.
  • Maintain open communication with the team in regards to customer service.

IDEAL CANDIDATE HAS

  • A passion for sales and helping people.
  • Can fluently speak English and French (not required).
  • Positive attitude, customerfirst mentality, growth mindset; we're here to become the best in our respective industries and we're looking for someone who is looking to grow with us.
  • Excellent listening and verbal communication skills and demonstrates a sincere approach to helping others.
  • Ability to learn new programs as they arise (Account and Stock Management Software)
  • An ability to work at a detailed level while maintaining an overall project perspective
  • Excellent followup capabilities, ability to prioritize and handle several projects simultaneously

Job Types:
Full-time, Permanent

Salary:
$18.00-$22.00 per hour

Benefits:

  • Company events
  • Extended health care
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • London, ON N5W 2M7: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Available to work every other weekend?

Experience:

Phone Sales: 2 years (required)

Language:

  • French (preferred)

Work Location:
In person

  • Ecommerce Product Manager

    2 weeks ago

    London, Ontario, Canada Pall Full time

    For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food...

  • Ecommerce Lead

    2 weeks ago

    London, Ontario, Canada Mountain Warehouse Full time

    Role OverviewMountain Warehouse's eCommerce business is a high growth, international operation that significantly contributes to total group revenue via direct-to-consumer websites, third-party marketplaces and digital concessions. North America is our second largest region with sales of $120M CAD across 60 stores & online. Canada is our central player in a...

  • Back of House Ecommerce Associate

    2 weeks ago

    London, Ontario, Canada JD Sports Canada Full time

    Department: Retail StoresLocation: CF Masonville Place, ONWorkplace Type: On-siteJob Type: Full-time, PermanentThe Team:JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is...

  • Ecommerce Store Associate

    2 months ago

    London, Ontario, Canada Walmart Canada Full time

    What you'll do...Our OMNI Customer Fulfillment Associate gets online orders ready for customer pick-up and delivery Yes, that means you will be collecting items for our customers online orders, making sure that each selection perfectly matches our customers' shopping list. We have many opportunities in our eCommerce teams, including: OMNI Customer...

  • Customer Service Manager

    2 weeks ago

    London, Ontario, Canada FreshCo Grocery Store Full time

    OverviewThe Customer ServiceManager is responsible for the efficient and fiscally responsible operation of the front End department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs...

  • Project Manager Junior

    2 weeks ago

    London, Ontario, Canada Orion Innovation Full time

    Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...

  • customer service supervisor

    4 weeks ago

    London, Ontario, Canada McCormick & Company Full time

    You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we're only getting started. At McCormick, we're always looking for new people to bring their unique flavor to our team.McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work. We are looking to hire an Customer...

  • customer service supervisor

    1 month ago

    London, Ontario, Canada McCormick & Company Full time

    You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we're only getting started. At McCormick, we're always looking for new people to bring their unique flavor to our team.McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work. We are looking to hire an Customer...

  • Customer Service

    2 weeks ago

    London, Ontario, Canada Home Hardware Building Centre - London East Full time

    Responsibilities: Load and unload goods from vehicles using appropriate equipment, such as a forklift Verify the accuracy of delivery orders and ensure all items are accounted for Communicate with customers in a professional and courteous manner Assist the Yard Supervisor with other duties of operating a lumber yardSkills: Ability to operate a forklift or...

  • Customer Service Representative

    2 weeks ago

    London, Ontario, Canada Drexel Industries Full time

    Company DescriptionDrexel is a true Canadian success story, calling London, Ontario, Canada our home since 2011. We are a family-owned and operated Woman-Owned Business, and we are committed to Sustainability and meeting our own needs without compromising the ability of future generations to meet their own needs.Drexel is a wholesale distribution and...

  • Customer Service Representative

    2 weeks ago

    London, Ontario, Canada Integrated Digital Solutions Full time

    GENERAL ACCOUNTABILITY:The Customer Service Representative responsibilities include receiving emergency and non-emergency calls from clients and vendors, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members for service calls. Customer Service Representative should have good judgment skills and the ability to...

  • Customer Service Ambassador

    2 weeks ago

    London, Ontario, Canada Oakridge Ford Full time

    Oakridge Ford is searching for a Full-Time Service Desk Customer Service Ambassador If you have a Customer Service experience, a dynamic personality, a great worth ethic, and have an organized approach to your daily life than you have what we are looking for as we can teach you the restThis cross-functional position will be responsible for the...

  • Customer Service Assistant

    2 weeks ago

    London, Ontario, Canada Jones Healthcare Group Full time

    Join Jones Healthcare Group - Where Innovation Meets PurposeAt Jones, we're committed to the environment, our team, communities, and consumers, and we're inspired to make a meaningful impact through advanced packaging and medication dispensing solutions.Our Packaging Services Business Unit offers a series of primary and secondary packaging services for...

  • Customer Service Representative

    2 weeks ago

    London, Ontario, Canada Impark Full time

    Description:Work Hours/Shift:Part-time Hours can range between Monday - Friday 6:30am - 5:00pmNOTE:Hours are reduced during college breaks and April through August. Shift times may vary based on the demands of the college.Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders....

  • Customer Service Representative

    2 weeks ago

    London, Ontario, Canada Western University Full time

    Classification & Regular Hours:Hours per Week: 35Salary Grade: Level MAbout Western:Considered Canada's most beautiful University, Western's main campus spans 400 acres of Gothic-style buildings mixed with modern LEED-certified capital structures providing an idyllic environment for our community of scholars. The university is located in London, Canada, a...

  • Customer Service Representative

    2 weeks ago

    London, Ontario, Canada Western University Full time

    Classification & Regular Hours:Hours per Week: 35Salary Grade: Level MAbout Western:Considered Canada's most beautiful University, Western's main campus spans 400 acres of Gothic-style buildings mixed with modern LEED-certified capital structures providing an idyllic environment for our community of scholars. The university is located in London, Canada, a...

  • Customer Service Representative

    2 weeks ago

    London, Ontario, Canada Farm Business Consultants Full time

    Overview:POSITION OVERVIEWAs the first point of contact with our Members, the Customer Service Representative is a critical part of the FBC team. They demonstrate a positive energy and consistently provides exceptional customer service to FBC Members.If you appreciate growth and training opportunities, thrive on building relationships and helping others, and...

  • Customer Service Representative

    2 weeks ago

    London, Ontario, Canada Reimagined Parking Full time

    Work Hours/Shift: Part-time Hours can range between Monday - Friday 6:30am - 5:00pm**Changes to this schedule are subject to operational requirements.NOTE: Hours are reduced during college breaks and April through August. Shift times may vary based on the demands of the college.Customer Service Representative processing written transaction requests from...

  • Manager, Customer Success

    2 weeks ago

    London, Ontario, Canada OEConnection Full time

    Job SummaryLeads the Customer Support, Business Support and OEM Customer Support teams for Canada's Certified Repair Network (CRN) business. Drives business growth and service excellence through developing a highly engaged and empowered team focused on creating value for OEC Collision customers. Engages with the collision industry at large, including...

  • Customer Success Manager

    2 weeks ago

    London, Ontario, Canada ZTR Full time

    ZTR is looking for a customer evangelist to play the important role of Customer Success Manager. The Customer Success Manager will be integral to ZTR's success and growth as they focus on the overall customer experience of ZTR's key clients, the expansion of revenue, the adoption of product & services.Help Promote SustainabilityPlanning for an...