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Ecommerce Product Manager
3 months ago
Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer.
At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.
SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.Learn about the Danaher Business System which makes everything possible.
Responsibilities:
- Lead the daily management, sustainment, and continuous improvement of the customer experience to drive adoption of Pall's eShop/Portal
- Collaborate with stakeholders across business units on developing and maintaining a public facing digital catalog for low touch customers
- Manage automating the customer adoption funnel, from onboarding to repeat transaction, including customer communication and nurture streams
- Support country expansion, regionalization, and deployment of digital platforms
- Partner closely with stakeholders and crossfunctional teams from marketing, product management, sales, customer service, digital operations, UX design, and IT
- Conduct VOC with internal and external customers to define business requirements, customer needs, user stories, and website experience opportunities for eShop/Portal
- Develop standard work to implement customer feedback loop process
- Lead the development of the eCommerce product roadmap (Intershop, WalkMe, InRiver, LiveChat) to drive conversion of nondigital to digital orders
- Prioritize features and functionality, manage business processes, communicate, and commercialize digital tools and related technologies
- Optimize site search functionality, search facets, and the customer journey
- Drive optimization of website through the development and execution of a/b split tests that will improve conversion rate and drive revenue growth
- Report out on KPIs and critical metrics to BU stakeholders and marketing leadership using web analytics platforms and PowerBI
Keys to Success in Role:
- Strong communication skills with the ability to influence stakeholders and drive change crossfunctionally within the organization
- Datadriven marketer with the ability to interpret and synthesize large data sets, present findings, and execute on insights
- Ability to work autonomously and manage a variety of marketing initiatives
Qualifications and Experience:
- 710 years of experience required in marketing and/or digital product management with a focus on B2B eCommerce
- Previous BU experience leading crossfunctional teams from marketing, product management, sales, customer service, UX design, and IT
- Experience with an Industrial manufacturing company considered a strong plus
- Ability to work with enterpriselevel digital platforms preferred (Intershop, WalkMe, PowerBI, QlikView, Google Analytics, Medallia, InRiver, and Marketo)
- B.S. or B.A. degree in marketing, business, or the equivalent education and experience
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.
As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful
Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
If you've ever wondered what's within you, there's no better time to find out.
