Area Manager

1 week ago

Greater Toronto Area, Canada SDA Building Services Full time

We have a great growth opportunity for a reliable and customer service-focused manager to join our Janitorial Services team in creating safe and welcoming environments for our clients and their customers.


Reporting to the General Manager - Retail Janitorial, this role contributes to ensuring outstanding and quality services are delivered in keeping with SDA's high standards of performance.

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Key Results and Activities_

Manages and Develops Front-line Team Members
Assigns team members to work locations in a fair manner

Ensures day-to-day functions are being performed in an excellent manner and within established timelines

Manages and ensures professional, high-quality service delivery by:

  • Ensuring training is provided on all required SDA practices and policies
  • Providing ongoing performance feedback and coaching in support of individual and company success
  • Delivering corrective feedback and disciplinary action as required

Champions Health and Safety

  • Follows the manager's responsibilities of the SDA Health & Safety practices and policies
  • Always maintains a safe and clean company vehicle
  • Follows SDA Company Vehicle, as well as SDA cellphone use policies and practices

Manages and Grows Assigned Janitorial Accounts

  • Uses integrity and diplomacy to maintain excellent customer and vendor relationships
  • Responds promptly to customer and vendor requests, concerns, and issues
  • Collaborates in the development and implementation of customer service plans
  • Develops and implements service delivery plans for assigned accounts
  • Prepares and implements work and training schedules for new team members
  • Ensures all required materials and equipment are available for daily operations
  • Manages delivery of work orders, periodic work, and additional services
  • Conducts regular and ad hoc quality control service inspections
  • Follows up with all issues identified during regular visits and regular quality control inspections
  • Secures supplies and equipment for new accounts
  • Recommends process improvements to enhance service delivery and productivity
  • Follows established processes to track and process work orders accurately and on time
  • Ensures the monthly supply budget for each account is not exceeded
  • Reconciles materials and labour costs to ensure accurate invoicing
  • Recommends process improvements to manage overhead costs

Business Development

  • Supports the General Manager in meeting key dates in the Annual Sales Cycle as required
  • Identifies opportunities to provide additional services to existing customers

Priority Management

  • Regular working hours for this role are Monday to Friday with availability to team members and clients between 4:00 a.m. and 1:00 p.m. with the flexibility to visit accounts with team members working evenings and weekends during the time team members are onsite
  • As this is a management role, the Area Manager
  • Retail Janitorial will stay aware of current or potential crises that may require situationspecific responses outside of regular working hours and use judgment to respond to phone calls or voice messages needing an immediate response due to a safety or emergency issue.
  • To prevent burnout, lieu time will be allocated when a high number of working hours occur outside of regular working hours. This will be decided on a casebycase basis.

Role Development

  • Additional duties as assigned in line with SDA and individual goals
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Qualifications and Experience Needed to Succeed in this Role_

  • Previous commercial janitorial and property maintenance experience
  • Experience in providing janitorial services to grocery retail is a significant asset
  • Expert level understanding of floor stripping, waxing and recoating methods for commercial buildings
  • An approachable and collaborative style with the ability to work with individuals in different roles
  • Ability to train team members in the use of equipment such as autoscrubbers and propane burnishers
  • Experience with autonomous equipment is welcomed
  • WHMIS as well as Health and Safety certification is an asset
  • Ability to travel across Ontario to supervise the delivery of services. This may require overnight stays in communities outside of the GTA
  • Availability to work flexible hours including evenings and nights as needed for supervision of service delivery
  • Excellent problemsolving capabilities using sound judgement
  • Remains calm and focused in emergencies
  • Dependability, strong work ethic, and selfmotivation
  • Strong attention to detail and responsiveness to changing priorities
  • Passion for a job well done and making a difference
  • Proficient English speaking and writing skills; other languages are an asset
  • Strength to lift, as part of daily tasks, items up to 50 lbs./23 kg
  • Capability to perform work requiring longdistance driving, standing, walking, crouching bending, kneeling as well as repetitive tasks
  • Eligibility to work in Canada
  • Class G Driver's license with c

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