Area Service Manager

1 week ago

Greater Toronto Area, Canada Hobart Canada Full time

Area Service Manager:
GTA East

Company Information
Hobart is the leading supplier of equipment, systems and service in the food industry.

Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems.

Headquartered in Toronto, Ontario with branch offices in Halifax, Nova Scotia, Montreal, Quebec, Toronto, Ontario, Calgary and Edmonton, Alberta, and Vancouver, British Columbia.

The company employs more than 230 people.

Included in this number are over 120 service technicians providing nationwide service, effectively making Hobart Canada has the largest service organization among manufacturers in the food equipment industry.


Reporting to the Regional Service Manager, you will be responsible for managing the daily operation of a team of service technicians in GTA East.

You will market our services to our existing customers, grow our customer base and increase the scope of services we provide to them.


Key responsibilities include:

  • Oversee execution of daytoday activities of Technicians
  • Manage performance, conduct annual reviews & monitor Technician Key Performance Indicator's
  • Coach and support technicians ride alongs, etc.
  • Create and manage individual development and training plans for each technician including online training, service schools
  • Ensure proper adherence to process and procedures
  • Monitor and ensure that Safety is top of mind with proper PPE use and work practices, and review, daily, weekly and monthly what if drills
  • Coach and mentor how to sell service agreements, preventive maintenance agreement, water treatment systems
  • Organize and deliver local Service meetings
  • Create and manage the technician work schedules on duty, on call, vacation etc.
  • Arrange Technician Travel for remote jobs and training
  • Effective communication and coordination with dispatch
  • Prepare quotations and Service repair estimates
  • Generation of new business from both existing and new customers
  • Report on selling activities and follow through on action plans
  • Project management for installs, demo's etc.
  • Follow up for delinquent accounts receivable
  • Handle customer complaints and issues arising from the Tech/Customer contract, invoices etc.
  • Deliver revenue, operating income, and operational targets
  • Regular review of income statement
  • Identify and action the key Operating Income drivers
  • Profitability reports, revenue per tech, region & technician Key Performance Indicator's
  • Follow through on sales leads, revenue opportunities, service agreement leads
  • Maintain relationship with local sales, National Account Manager, and dealers for Life

Preferred Qualifications:

  • College or high school diploma, preferred Technical diploma/Trade license or equivalent experience
  • 35 years demonstrated proficiency in a management role in a service related business
  • Strong Technical/Mechanical experience knowledge
  • Experience dealing directly with customers
  • Supervisory experience/direct staff management
  • Computer proficiency
  • Basic understanding of Financials and Profit & Loss Statements
  • Ability to travel for Business

We Offer:

  • Competitive Pay
  • Competitive Group Insurance Benefit Plans
  • Company Pension Plan/ with Company Match
  • Company vehicle

Job Types:
Full-time, Permanent

Schedule:

  • Monday to Friday

Experience:

  • Appliance repair: 2 years (preferred)
  • Management: 2 years (preferred)

Licence/Certification:

  • G2 Gas Certificate (preferred)

Work Location:
In person

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