Client Services Advisor

2 weeks ago

Toronto, Ontario, Canada University of Toronto Full time

About us:

Your opportunity:

Your responsibilities will include:

  • Acting as the first point of contact for general enquiries
  • Providing detailed information on processes, policies, and procedures
  • Providing detailed information regarding financial aid issues and financial awards
  • Providing detailed information regarding admission requirements to prospective students and applicants
  • Responding to enquiries within the defined scope of the role and redirecting as appropriate
  • Troubleshooting and resolving routine issues
  • Updating and maintaining database records
  • Serving as a resource to others by providing (nonsupervisory) administrative guidance

Essential Qualifications:

  • Bachelor's Degree or acceptable combination of equivalent experience
  • Minimum of two (2) years' experience providing detailed explanation of policies and procedures related to admissions in a postsecondary educational institution
  • Excellent customer service skills with an orientation around tact and diplomacy in dealing with students and staff, with a diverse applicant population and, at times, upset or irate clients
  • Familiarity with the university's student information systems or with a comparable system
  • Advanced computer skills must include word processing, creating and manipulating spreadsheets, navigating multiple websites and systems concurrently
  • Excellent oral and written communication skills, interpersonal skills and organizational skills
  • Ability to adapt to new procedures and changing conditions quickly and accurately, must be able to use independent judgment and discretion when responding to enquiries
  • Ability to maintain composure under pressure

Assets (Nonessential):

  • Experience working with education systems worldwide is an asset
  • Experience with document management systems an asset

To be successful in this role you will be:

  • Adaptable
  • Approachable
  • Communicator
  • Multitasker
  • Problem solver
  • Team player

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