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Client Advisor

4 months ago

Toronto, Ontario, Canada RBC - Royal Bank Full time

Job Summary

Job Description

Client Advisor - Greater Toronto Area

**Please Note: we are hiring multiple candidates for this position across Greater Toronto Region. You will be required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable. Apply today **

What is the opportunity?

At RBC, we fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients' lives, adding value in the moments that matter. We value each person's unique customer service style and encourage you to bring your best to our clients every day.

As the first point of contact at RBC retail banking locations, Client Advisor is responsible for assisting members of our community who walk into our branches. Using hospitality-like skills they proactively welcome and engage clients, meet their everyday banking needs, resolve client concerns at first point of contact and uncover opportunities to provide additional client centric advice and solutions to meet their individual need.

What will you do?

  • Maintain an engaging on-the-floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry
  • Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact
  • Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC's systems and best in class digital platforms, while respecting client preferences
  • Engage in discovery conversations to understand client needs, provide client-centric advice and personally fulfill on the appropriate simple advice, solutions and service
  • Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs
  • Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

  • A passion for hosting an exceptional client experience
  • Curiosity, emotional intelligence and empathetic communication skills
  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)
  • Personal flexibility to work flex hours
  • A self-motivated eagerness to learn and determination to succeed

Nice-to-have

  • Previous retail or customer service experience
  • Experience in the financial or service industry

Is this job right for you? Check out our video and decide for yourself

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
  • A world-class training program in financial services
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Platform:

Personal and Commercial Banking

Job Type:

Regular - Trainee (Trainee)

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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