GUCCI Client Advisor

1 week ago

Old Toronto, Ontario, Canada Kering SA Full time

GUCCI Client Advisor - Toronto Yorkdale page is loaded

GUCCI Client Advisor - Toronto Yorkdale Apply locations TORONTO time type Full time posted on Posted 30+ Days Ago job requisition id R072996

Summary

Summary

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Job Description

Role Mission

The Gucci Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a "Gucci Ambassador" by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.

Key Accountabilities

  • Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
  • Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
  • Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;
  • Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
  • Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
  • Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
  • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
  • Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;
  • Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
  • Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room;
  • Adhere to Gucci Image standards and guidelines;
  • Follow all company policies and procedures.

Key Requirements

  • 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
  • Proven ability to drive and exceed individual and store results;
  • Proven ability to build lasting relationships with customers and colleagues;
  • Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;
  • Strong organization and follow-up skills are essential;
  • Accuracy and attention to detail needed;
  • Candidate should be team-focused with a desire to collaborate effectively;
  • Ability to work in a fast moving and dynamic environment;
  • High flexibility and ability to adapt to different customers;
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
  • Able to communicate in both French and English is mandatory

EOE M/D/F/V

Job Type

Regular

Start Date

Schedule

Full time

Organization

G. Boutiques About Kering

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté.

By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: "Empowering Imagination". In 2022, Kering had over 47,000 employees and revenue of €20.4 billion.

Join us to shape the Luxury of tomorrow with us.

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