Current jobs related to Customer Engagement Specialist - Richmond Hill, Ontario - Seneca College of Applied Arts and Technology

  • Customer Engagement Specialist

    1 month ago

    Richmond Hill, Ontario, Canada Vidéotron Full time

    Company OverviewAt Vidéotron, we take pride in leading a movement that provides affordable wireless services to Canadians. We are constantly seeking motivated individuals who are ready to challenge the norm.Position OverviewRole SummaryIf you are an enthusiastic self-starter who enjoys connecting with others, we have an exciting opportunity for you as a...

  • Customer Engagement Manager

    3 weeks ago

    Richmond Hill, Ontario, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Facility & Visitor ManagementiLobby is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility processes – from streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting-edge and driving significant value with our clients.We work hard...

  • Customer Engagement Manager

    3 weeks ago

    Richmond Hill, Ontario, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Facility & Visitor ManagementiLobby is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility processes – from streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting-edge and driving significant value with our clients.We work hard...

  • Head of Customer Engagement

    1 month ago

    Richmond Hill, Ontario, Canada Global Industrial Full time

    Global Industrial Job OverviewCompany Background: Global Industrial has been a prominent provider of industrial tools and supplies for over 70 years, catering to a diverse range of businesses across North America through multiple distribution channels.Primary Responsibilities:Oversee Customer Engagement initiatives to cultivate and sustain a top-tier sales...

  • Client Engagement Specialist

    1 month ago

    Richmond Hill, Ontario, Canada ZipRecruiter Full time

    Become a part of our dynamic team at ZipRecruiter, a prominent player in the recruitment industry, committed to connecting employers with top talent and enhancing the hiring experience.Position Overview:As a Client Engagement Specialist, you will be instrumental in assisting clients in navigating their hiring processes and optimizing their recruitment...

  • Head of Customer Engagement

    1 month ago

    Richmond Hill, Ontario, Canada Global Industrial Full time

    Global Industrial Job OverviewCompany Overview: Global Industrial has been a prominent provider of industrial equipment and supplies for over 70 years, catering to a diverse range of businesses across North America through multiple channels.Primary Responsibilities:Lead the Customer Experience division to cultivate and sustain a top-tier sales and customer...

  • Community Engagement Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Job SummaryCircle of Care is seeking a highly skilled Community Engagement Specialist to join our team. As a key member of our organization, you will play a critical role in designing and delivering community engagement activities to inform healthcare system transformation.Key ResponsibilitiesDevelop and implement community engagement strategies and...

  • Community Engagement Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Job SummaryCircle of Care is seeking a highly skilled Community Engagement Specialist to join our team. As a key member of our organization, you will play a critical role in designing and delivering community engagement activities to inform healthcare system transformation.Key ResponsibilitiesDevelop and implement community engagement strategies and...

  • Customer Experience Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Sophia Darling] Full time

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our team at Sophia Darling. As a Retail Mystery Shopper, you will be responsible for evaluating the customer service provided by our retail partners.Key Responsibilities:Visit assigned retail stores and interact with customers and staff to assess the overall shopping...

  • Customer Experience Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Sophia Darling] Full time

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our team at Sophia Darling. As a Retail Mystery Shopper, you will be responsible for evaluating the customer service provided by our retail partners.Key Responsibilities:Visit assigned retail stores and interact with customers and staff to assess the overall shopping...

  • Bilingual Customer Information Specialist

    1 month ago

    Richmond Hill, Ontario, Canada Gatestone & Co. Inc Full time

    Welcome to Gatestone & Co. Inc - A Premier Customer Engagement Center and BPO Service ProviderFounded in 1926, Gatestone & Co. Inc has been at the forefront of delivering exceptional outsourced Customer Engagement Center and Business Process Outsourcing (BPO) solutions to leading organizations worldwide.Become a part of our esteemed team for a rewarding...

  • Client Engagement Representative

    1 month ago

    Richmond Hill, Ontario, Canada Acosta Full time

    Dynamic Sales and Marketing Role at AcostaAbout the CompanyAcosta is on the lookout for enthusiastic Sales and Marketing Specialists to enhance our team. As a prominent provider of outsourced sales and marketing solutions, we take pride in our strategic partnerships.Position: Sales & Marketing SpecialistShare your expertise in marketing and become a...

  • Community Engagement Specialist

    1 month ago

    Richmond Hill, Ontario, Canada NewRoads Subaru Richmond Hill Full time

    Position OverviewNewRoads Subaru Richmond Hill, part of the NewRoads Automotive Group, is seeking a dedicated Internal Advisor. This role involves:Addressing and resolving internal customer concerns promptly.Ensuring that inventories for both New and Used Car Departments are current with warranty recalls.Communicating any service-related issues to the...

  • Community Engagement Specialist

    6 days ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Job Title: Community Engagement CoordinatorCircle of Care is seeking a highly skilled Community Engagement Coordinator to join our team. As a key member of our organization, you will play a critical role in designing and delivering community engagement activities that inform health system transformation.Key Responsibilities:Develop and implement community...

  • Community Engagement Specialist

    6 days ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Job Title: Community Engagement CoordinatorCircle of Care is seeking a highly skilled Community Engagement Coordinator to join our team. As a key member of our organization, you will play a critical role in designing and delivering community engagement activities that inform health system transformation.Key Responsibilities:Develop and implement community...

  • Community Engagement Specialist

    3 weeks ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Job DescriptionAbout the RoleCircle of Care is seeking a highly skilled and experienced Community Engagement Coordinator to join our team. As a key member of our organization, you will play a critical role in designing and delivering community engagement activities that inform health system transformation.Key ResponsibilitiesDevelop, coordinate, and...

  • Community Engagement Specialist

    3 weeks ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Job DescriptionAbout the RoleCircle of Care is seeking a highly skilled and experienced Community Engagement Coordinator to join our team. As a key member of our organization, you will play a critical role in designing and delivering community engagement activities that inform health system transformation.Key ResponsibilitiesDevelop, coordinate, and...

  • Marketing Coordinator

    3 weeks ago

    Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time

    About the RoleThe Northgate Trading Inc. is seeking a highly skilled Marketing Specialist to join our team. As a Marketing Specialist, you will be responsible for developing and implementing marketing strategies to promote our products and services.Key ResponsibilitiesMarketing Strategy Development: Develop and implement marketing strategies to achieve...

  • Customer Onboarding Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Facility & Visitor ManagementiLobby is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility processes. Our Facility OS Platform is cutting-edge and drives significant value with our customers.The RoleWe are seeking a highly skilled Customer Onboarding Specialist to...

  • Customer Onboarding Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Facility & Visitor ManagementiLobby is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility processes. Our Facility OS Platform is cutting-edge and drives significant value with our customers.The RoleWe are seeking a highly skilled Customer Onboarding Specialist to...

Customer Engagement Specialist

3 months ago

Richmond Hill, Ontario, Canada Seneca College of Applied Arts and Technology Full time

External Posting Date:

March 14, 2023

  • External Closing Date:

March 20, 2023

  • Pay Range:

Payband E - $ $30.69 (Start rate: $26.47)

  • Hours:

35

  • Work Type:

Hybrid

  • Type:

Permanent

  • Shift:

Monday to Friday 12:00PM - 8:00PM

  • Ideal Start Date:

3/1/23

  • End Date:

Position Summary:

This position will require the incumbent to work on-site on a regular basis. Some remote shifts are available at scheduled times, dependent upon operational needs.

Responsibilities:

Clerical and Customer Service:

  • Supports students/prospects requesting program/course information, services and academic policies and procedures; determines at which point to refer questions to program or service areas.
  • Facilitates registration with prospects through the FCET website.
  • Actively engages through designated marketing communications channels and providing real time feedback on marketing communications campaign initiatives and messaging.
  • Provides feedback and/or reports to FCET marketing, systems, and academic areas on a variety of issues; for example, requests for classes not presently offered or for clarification regarding information on the website.
  • Collaborates to ensure administrative/academic confidential information is gathered, sorted, appropriately stored, securely destroyed, and destroy dates recorded.

Supporting the FCET Office:

  • Supports FCET faculty and staff with needs such as photocopying, retrieving printing, providing class rosters, exam booklets, and explaining processes and procedures.
  • Assists FCET staff with work requests, callouts, interacting with Chairs and Program Coordinators or Managers to ensure all program information is accurate and uptodate.
  • Assists the Office and Service Coordinator by monitoring and recommending the purchase of office supplies and assisting with other office tasks as needed.
  • Liaises with the Office and Service Coordinator to augment information provided to other College areas.
  • Works with the Office Coordinator to oversee all central office functions in keeping with Health and Safety processes and regulations.
  • Assists with scheduling parttime staff to meet the operational requirements of CFSS.

Performing Communications (Contact Centre, Chat, E-mail):

  • Assists with training of new customer service staff.
  • Ensures program/course files are uptodate with last minute changes to information pertaining to academic offerings.
  • Performs other duties as assigned.

Qualifications:

Education:

  • Minimum of a completed one (1) year certificate in Customer Service/IT Applications/Office Administration/Marketing Communications or related field. If in a related field, please state how it is relevant.

Experience:

  • Minimum of two (2) years' experience working in a customer service environment with an emphasis on delivery of information in a variety of formats in a fastpaced, multipletasked office and experience providing clerical support and preparing data reports.
  • Experience following institutional policies and procedures within a team setting.
  • Experience with customer service precepts, telephony and webbased services.
  • Experience working within a postsecondary educational institution is an asset

Skills:

  • Ability to effectively communicate with the public, within in a multiracial/cultural/able environment.
  • Demonstrated ability to diffuse difficult situations while providing superior customer service.
  • Demonstrated clerical expertise including organizational and problemsolving skills, prioritization, initiation and followup.
  • Demonstrated computer skills including the ability to use Word, Excel, database management, online systems and webbased tools.
  • Experience in a postsecondary educational institution is an asset.

Note:

  • This position includes medium lifting (between 5 to 20 kg or 11 to 44 lbs).
  • A skills assessment test will be administered during the recruitment process.

Note:

Seneca requires copies of educational credentials at the time of an interview.

Confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency will be required upon hire.

**We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.