Community Engagement Specialist

7 days ago

Richmond Hill, Ontario, Canada Circle of Care Full time
Job Summary

Circle of Care is seeking a highly skilled Community Engagement Specialist to join our team. As a key member of our organization, you will play a critical role in designing and delivering community engagement activities to inform healthcare system transformation.

Key Responsibilities
  • Develop and implement community engagement strategies and activities across our organization and the North York community.
  • Organize and facilitate community or public consultation sessions, workshops, town halls, and focus groups to gather input and feedback.
  • Lead the planning, coordination, and execution of community engagement activities, including scheduling, booking locations, developing and distributing communication materials, facilitating the session, and communicating with stakeholders and community members.
  • Develop a process for capturing and storing community engagement feedback and insights.
  • Take ownership of all event reporting, including event registration, attendance, success measures, and community engagement feedback and insights.
  • Identify online media opportunities that elevate our organization's profile and identity in the community landscape.
  • Promote, develop, sustain, and expand relationships with agencies, organizations, and community grassroots groups that provide services to diverse communities in North York.
  • Support evaluation activities related to community engagement, including identification, implementation, and monitoring of improvement efforts as needed, aligned to existing best practices and evidence-based approaches.
Community Health and Information Fairs (CHIFs)
  • Organize and deliver CHIFs from beginning to end.
  • Provide secretariat support to the CHIF Planning Team, including setting agendas, writing meeting minutes, and logging and tracking action items and key decisions.
  • Manage the overall project plan for CHIFs, ensuring milestones and deliverables are met.
  • Monitor and evaluate the progress of the CHIFs, identifying, addressing, and/or escalating any risks or issues that may arise.
  • Lead the planning, coordination, and execution of CHIFs, including scheduling, booking locations, communicating with vendors and exhibitors, managing and ordering inventory, transporting equipment or supplies to the event location, and managing attendee flow.
  • Provide day-of planning, logistics, coordination, and event-related troubleshooting at CHIFs.
Additional Roles and Responsibilities
  • Support ongoing organizational initiatives as needed.
  • Assist select organizational committees and teams, and sit on relevant committees and teams.
  • Prepare regular reports for internal and external stakeholders.
  • Support engagement meetings/events and cross-organizational meetings where appropriate through event planning and coordination efforts.
  • Assist with preparing a wide range of materials, including agendas, minutes, invitations, reports, presentations, analyses, and other related documents for working groups and project touch-bases.
  • Support engagement with community and healthcare system partners and community partners related to initiatives.
Risk, Health and Safety Management
  • Participate in health and safety processes and procedures.
  • Participate in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being.
  • Participate in all health and safety training initiatives on a regular basis.
  • Take proactive action against client incidents within your scope of practice.
  • Protect the wellbeing of staff by providing a safe and healthy working environment.
  • Promote a culture of safety by being responsible for encouraging blame-free reporting.
  • Investigate adverse events by performing a root cause analysis and gathering all relevant information as it pertains to the event.
Qualifications
  • Undergraduate degree from a recognized University program or equivalent.
  • Experience coordinating and supporting projects.
  • Experience with community engagement, ideally within the healthcare sector.
  • Experience working with high-need, complex, and diverse priority groups in the community health setting.
  • Ability to adapt to change; high level of flexibility and reliability.
  • Strong organizational and time-management skills.
  • Excellent verbal and written communication skills, with high attention to detail.
  • Strong relationship management and community engagement skills.
  • Ability to work as part of a team and independently.
  • Comfort with ambiguity.
  • Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Forms.

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