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Customer Experience Specialist
2 months ago
We are seeking a skilled Customer Experience Specialist to join our team at Sophia Darling. As a Retail Mystery Shopper, you will be responsible for evaluating the customer service provided by our retail partners.
Key Responsibilities:- Visit assigned retail stores and interact with customers and staff to assess the overall shopping experience.
- Make purchases and engage with the store environment to gather detailed feedback.
- Provide detailed feedback on your experience, highlighting areas of excellence and opportunities for improvement.
- Collaborate with our team to analyze feedback and identify trends and areas for development.
- Excellent communication skills and ability to interact with customers and staff in a professional manner.
- Attention to detail and ability to gather and record accurate feedback.
- Ability to work independently and as part of a team.
- Basic computer skills and ability to use digital tools to record and submit feedback.
