Technical Support Specialist

2 weeks ago


Richmond, British Columbia, Canada Applied Biological Materials Inc Full time

Responsibilities will include, but not limited to:

  • Handle and manage customer inquiries and orders while ensuring quality service and timely expedition of customer requests
  • Provide experimental guidance and product support to assist customers with resolving technical issues
  • Generate price quotations for customized biotech services and products
  • Work with production and customer service teams and contribute ideas to improve customer satisfaction
  • Analyze and suggest solutions to problems that may be nonstandard, unstructured and may require conceptual and creative thinking
  • Other technical and customer support and upselling related tasks

Qualifications

  • Preferably a Master's of Science or PhD in relevant Life Science fields such as Microbiology, Biochemistry or Biology. Undergrads with at least 5 years of solid working experience in Molecular Biology, PCR and Cell Biology are also welcome
  • Past experience working with customers is an asset
  • Good publication record and solid knowledge in cell biology and plasmid construction and recombinant DNA technology (CRISPR and viral transduction experience also helpful)
  • Strong desire to provide exceptional customer support, going above and beyond to address customer core needs; at least 1 year of customer service experience in a research reagent company is preferred
  • Strong analytical approach to troubleshooting, and proven ability to problemsolve independently
  • Excellent verbal and written English communication skills
  • Positive attitude, proactive, detailoriented and possesses a relentless drive to learn and take responsibility
  • Excellent time management skills, ability to multitask, and work in a fastpaced environment
  • Excellent organization skills


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