Technical Support Representative

2 weeks ago


Richmond, British Columbia, Canada GE HEALTHCARE Full time

Roles and Responsibilities

  • Troubleshoot and resolve product performance issues through remote communication methods;
  • Dispatch, coordinate and support Field Service Personnel where applicable;
  • Update and maintain service call records and customer information as outlined in Service Operating Procedures, e.g. CRM call records;
  • Support and assist in the sale of service contracts
  • Officebased position and may be required to perform field services on occasion
-
Experience and Educational Requirements

  • Diploma in technical studies; A+ and or Network +
  • Experience in a technical customer support/service or call centre role
  • Previous experience with direct customer contact, preferably within a global organization
  • Previous medical device servicing experience or prior experience as a biomedical engineer with an ultrasound background
  • Familiarity working with CRM databases
-
Skills Requirements

  • Commitment to high level of customer service
  • Excellent interpersonal and oral and written communication skills;
  • High degree of professionalism in dealing with difficult situations and demanding customers;
  • Proven organizational skills with the ability to prioritize tasks;
  • Logical thinker with proactive troubleshooting and critical problem solving skills;
  • Self
- motivated with ability to work in a close team environment

  • Strong technical abilities with prior troubleshooting experience in hardware, software, and computer networking; TCP/IP & Wireless networking experience;
  • Strong PC skills, competent with Microsoft Office and proficient with Windows XP 7 & 8 environment;
  • Ability to learn new systems and technologies quickly;
  • Fluent in English. The ability to speak other languages will be a definite asset;
-
Other Information Shift, on-call, overtime and holiday work required

Additional Information:

Relocation Assistance Provided:
No

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