Technical Applications Engineer

1 week ago


Richmond, British Columbia, Canada Saltworks Technologies Inc Full time
Saltworks Technologies (Richmond, BC) is a global technology leader in advanced industrial desalination and lithium refining. Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition.

Join our team as a Technical Applications Engineer (Customer Support) and play a pivotal role in providing exceptional support to our leading industrial clients.

Your responsibilities will include carefully reviewing and efficiently managing technical inquiries concerning our product lines post-handover to the customer. This involves assisting customers with remote setup via email, phone, live remote plant HMI (Human-Machine-Interface) access, and other channels.

You will collaborate with engineering teams, project managers, and senior leaders who are keen on sharing their knowledge and expertise while supporting you directly.

This hands-on role will sharpen your skills in process, controls, and industrial system operations.
Serving as the first point of contact for customer technical queries. Providing remote technical support, employing troubleshooting skills to diagnose and resolve issues promptly.

Routing the issue to the relevant engineering or project teams, obtaining a resolution, and delivering the solution to the customer.

Engaging in collaborative problem-solving across engineering and project management divisions to tackle intricate technical challenges head-on.
Writing and refining comprehensive support documentation, guidelines, and procedures to empower both customers and internal teams.

Opportunities to become a subject matter expert with full management support, enabling you to maintain and expand your technical skills while also developing engineering and project management skills.

Saltworks Technologies (Richmond, BC) is a global technology leader in advanced industrial desalination and lithium refining. Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition.

Join our team as a Technical Applications Engineer (Customer Support) and play a pivotal role in providing exceptional support to our leading industrial clients.

Your responsibilities will include carefully reviewing and efficiently managing technical inquiries concerning our product lines post-handover to the customer. This involves assisting customers with remote setup via email, phone, live remote plant HMI (Human-Machine-Interface) access, and other channels.

You will collaborate with engineering teams, project managers, and senior leaders who are keen on sharing their knowledge and expertise while supporting you directly.

This hands-on role will sharpen your skills in process, controls, and industrial system operations.
Serving as the first point of contact for customer technical queries. Providing remote technical support, employing troubleshooting skills to diagnose and resolve issues promptly.

Routing the issue to the relevant engineering or project teams, obtaining a resolution, and delivering the solution to the customer.

Engaging in collaborative problem-solving across engineering and project management divisions to tackle intricate technical challenges head-on.
Writing and refining comprehensive support documentation, guidelines, and procedures to empower both customers and internal teams.

Opportunities to become a subject matter expert with full management support, enabling you to maintain and expand your technical skills while also developing engineering and project management skills.

A Chemical or Integrated Engineering degree.
~2 to 4 years of post-graduate experience, with a proven track record of technical support proficiency in a fast-paced industrial environment.
~ Hands-on experience with system diagnostics, including hydrostatic, mechanical, electrical, and process control commissioning or field work.
~ Familiarity with industrial safety standards pertaining to mechanically and electrically energized systems.
~ Exceptional analytical and critical thinking abilities, with a strong orientation toward safety and risk management.

This position also requires these universal skill sets:
Excellent verbal and written communication skills in English.
Ability to organize, prioritize, and maintain a high quality of work and quickly learn new skills.
Strong commitment to delivering high-quality work, while meeting deadlines.
Join a team pioneering the future of water. Some of our customers include world-leading electric vehicle makers, semiconductor firms, mining companies, agriculture firms, and more
A competitive compensation package that includes medical, dental, vision, RRSP matching, life insurance, AD&D coverage, and education allowance.
A culture that supports safety, innovation, learning, diversity, and teamwork.
Fun social activities and company events.

  • Richmond, British Columbia, Canada Saltworks Technologies Full time

    Saltworks Technologies (Richmond, BC) is a global technology leader in advanced industrial desalination and lithium refining. Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition. We offer meaningful and exciting work in a collaborative environment, driven by innovation and...


  • Richmond, British Columbia, Canada Saltworks Technologies Full time

    Saltworks Technologies (Richmond, BC) is a global technology leader in advanced industrial desalination and lithium refining. Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition. We offer meaningful and exciting work in a collaborative environment, driven by innovation and...


  • Richmond, British Columbia, Canada Saltworks Technologies Full time

    Saltworks Technologies (Richmond, BC) is a global technology leader in advanced industrial desalination and lithium refining. Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition. We offer meaningful and exciting work in a collaborative environment, driven by innovation and...


  • Richmond, British Columbia, Canada Saltworks Technologies Full time

    Saltworks Technologies (Richmond, BC) is a global technology leader in advanced industrial desalination and lithium refining. Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition. We offer meaningful and exciting work in a collaborative environment, driven by innovation and...


  • Richmond, British Columbia, Canada Saltworks Technologies Inc Full time

    The role : Join our team as a Technical Applications Engineer (Customer Support) and play a pivotal role in providing exceptional support to our leading industrial clients. Your responsibilities will include carefully reviewing and efficiently managing technical inquiries concerning our product lines post-handover to the customer. This involves...


  • Richmond, British Columbia, Canada FPS Food Process Solutions Full time

    Position Scope The Application Technologist gets involved with system design, creating technical drawings, and drafting support documents related to the equipment offered. Strong communication skill is required to explain technical concepts to our customers. Key Responsibilities Create 2D drawings of our custom products with accuracy and efficiency ...


  • Richmond, British Columbia, Canada Ignite Technical Resources Limited Full time

    On behalf of our client in Richmond, BC , Ignite Technical Resources is looking for a Junior Software Engineer (M365/Power Platform) for a 12-months contract position . The Junior Software Engineer is responsible for designing and developing robust, scalable and maintainable software solutions using modern technologies including the Power Platform/Dynamics...

  • Technical Manager

    1 week ago


    Richmond, British Columbia, Canada Schneider Electric Norge AS Full time

    We are looking for an exceptional engineering manager to spearhead the systems engineering and V&V activities at our R&D center in Richmond, Canada. In this position, the ideal candidate will drive multiple systems engineering efforts including requirements development, system integration, compliance, and system testing (both in lab and in the field)....

  • Technical Rep

    7 days ago


    Richmond, British Columbia, Canada Progressive Automations Full time

    Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation (see Progressive Desk and Progressive Bed subsidiary). We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable...


  • Richmond, British Columbia, Canada Ignite Technical Resources Full time

    On behalf of our client in Richmond, BC,Ignite Technical Resourcesis looking for a Senior Fullstack Developer for a 12-months contract position. This is a hybrid position that which will require 1-day of onsite work per month.Role:As a Senior Developer in their Innovation team, you will play a key role in leveraging OpenAI's GPT and Open-Source models to...

  • Technical Manager

    7 days ago


    Richmond, British Columbia, Canada Schneider Electric Norge AS Full time

    We are looking for an exceptional engineering manager to spearhead the systems engineering and V&V activities at our R&D center in Richmond, Canada. In this position, the ideal candidate will drive multiple systems engineering efforts including requirements development, system integration, compliance, and system testing (both in lab and in the field). The...


  • Richmond, British Columbia, Canada The Boeing Company Full time $22 - $25

    From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Calling all university students Join our team of Student...

  • Project Engineer

    7 days ago


    Richmond, British Columbia, Canada Saltworks Technologies Full time

    Saltworks Technologies (Richmond, BC) is a global technology leader in advanced industrial desalination and lithium refining. Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition. We offer meaningful and exciting work in a collaborative environment, driven by innovation and...


  • Richmond, British Columbia, Canada Syntron Material Handling Group Full time

    Are you looking to work for an award-winning industrial automation solutions provider that delivers complex projects designed to improve data capture, digital ecosystems and integrated solutions for industrial customers seeking increased visibility into their operations ? If this sounds like you, Cogent Industrial Technologies has an immediate opening for a...


  • Richmond, British Columbia, Canada Progressive Automations Inc Full time

    Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation (see Progressive Desk and Progressive Bed subsidiary). We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable...

  • Project Engineer

    3 weeks ago


    Richmond, British Columbia, Canada Saltworks Technologies Full time

    Saltworks Technologies (Richmond, BC) is a global technology leader in advanced industrial desalination and lithium refining. Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition. We offer meaningful and exciting work in a collaborative environment, driven by innovation and...

  • Project Engineer

    3 weeks ago


    Richmond, British Columbia, Canada Saltworks Technologies Full time

    Saltworks Technologies (Richmond, BC) is a global technology leader in advanced industrial desalination and lithium refining. Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition. We offer meaningful and exciting work in a collaborative environment, driven by innovation and...

  • Project Engineer

    2 months ago


    Richmond, British Columbia, Canada Saltworks Technologies Full time

    Saltworks Technologies (Richmond, BC) is a global technology leader in advanced industrial desalination and lithium refining. Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition. We offer meaningful and exciting work in a collaborative environment, driven by innovation and...

  • Project Engineer

    2 months ago


    Richmond, British Columbia, Canada Saltworks Technologies Full time

    Saltworks Technologies (Richmond, BC) is a global technology leader in advanced industrial desalination and lithium refining. Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition. We offer meaningful and exciting work in a collaborative environment, driven by innovation and...

  • AI Engineer

    7 days ago


    Richmond, British Columbia, Canada Andritz AG Full time

    Press Tab to Move to Skip to Content Link Artificial Intelligence (AI) Engineer Contract location: Office Location / Office-based Contract type: Permanent We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. The Artificial...