Adoption Counsellor

2 weeks ago

Winnipeg, Manitoba, Canada Winnipeg Humane Society Full time

Date:
May 9th, 2023

Position Title:
Adoption Counselor

Reports to:
Director, Adoptions & Grants

Rate:
$14.54-$19.09***
Classification: Union

Hours:20hrs/week; Mondays and Fridays 4:00pm to 7:00pm;
Saturdays - 10am to 6pm & Sundays 12pm(noon) to 6pm

Days/Time of shifts could vary/change

Start Date:

ASAP

Position Summary:

The Adoption Counsellor is responsible for all customer service duties with special

attention to encouraging adoptions and making successful matches between animals

and adopters. They are often the first point of contact for clients visiting The Winnipeg

Humane Society, and are responsible for greeting visitors, providing reception services,

clients accordingly. The Adoption Counsellor has frequent contact with all visitors, staff,

management, and volunteers, and should be professional and respectful to everyone

they encounter.

Duties and Responsibilities:

  • Educate the public about our services and policies in a manner that is
respectful and informative.

  • Promptly and courteously greet clients and determine their service
requirements.

polite manner.

  • Process adoptions in their entirety and make sure animals go home with all
relevant items and medications.

  • Develop knowledge about the other services provided by the WHS and find
opportunities to match available services to interested clients.

  • Demonstrate proficiency with computers and accuracy with data entry.
  • Perform animal maintenance (clean-up) in kennels & rooms as required.
  • Participate in social media videos or photos to help promote adoptable
animals.

  • Keep all shared spaces organized and clean, especially the front desk.
  • Report to Adoptions Supervisors and follow their instructions.
  • Other duties as reasonably assigned

Standards of Performance:

  • Keeping the mission of the Winnipeg Humane Society in the forefront when
performing job duties; as well as when representing the WHS both inside and

outside of the shelter environment.

  • Efficiency and exemplary customer service are demonstrated in the
accomplishment of assigned duties. High standards of customer service and

respect for all are a must.

  • Confidentiality is maintained on all matters pertaining to The WHS.
  • Effective and professional communication with customers, fellow staff, and
volunteers on an ongoing basis. Respect for all is always maintained.

  • Exemplary level of care provided to all animals in accordance with The
Winnipeg Humane Society's mission, policies, and practices.

  • Capacity to work effectively in a team environment. Tactful, supportive, and
able to modify interpersonal style and behaviour to work effectively with others.

7. Demonstrate willingness and ability to operate within the confines of the
protocols and policies as set by the WHS.

Abilities, Skills & Knowledge:

  • Excellent customer service skills are a must; positive, pleasant attitude and good
interpersonal skills.

  • Excellent communication skills, both oral and written.
  • Good organizational skills with attention to detail.
  • Ability to learn quickly and willingness to vaccinate, microchip, and perform various
treatment techniques once trained.

  • Ability to work with others as part of a team.
  • Ability to lift and haul heavy bags and boxes up to 50 pounds.
  • Ability and confidence to work with animals of all sizes and strengths, including large
and sometimes challenging dogs who are still working on becoming good canine

citizens.

  • Ability to operate computers without assistance.
  • Mature, ability to work independently and use good judgment to solve problems.
  • Ability to take direction from Adoption Supervisors, Managers and Directors.

Education, Training & Experience

  • Minimum of Grade 12 or equivalent required,
  • More than six (6) months of experience in customer service, retail, and/or animal
handling will be given priority.

  • An equivalent combination of education and experience will also be considered.

Exemplifies Winnipeg Humane Society's Core Values:

  • We are and always will be humane
  • We sincerely respect each other
  • We communicate proactively, and we listen
  • We are humble, and we are always willing to accept better and new ideas
  • We are committed to transparency and accountability

Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society

by:

  • Being knowledgeable and supportive of WHS programs.
  • Sharing their passion for service to animals, people, and our community with our

- guests.
  • Serving as an inspiration to all guests by providing an exemplary level of animal
- care and guest service.
  • Being able to communicate a compelling case for support that demonstrates
the impact of philanthropy on Winnipeg Humane Society.

Accountability
Directly accountable to the Director, Adoptions & Grants.

Authority
Authority to perform all assigned duties and responsibilities within established policies

and

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