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Customer Services Representative

3 months ago

Winnipeg, Manitoba, Canada Winnipeg Humane Society Full time
**Winnipeg Humane Society - Job Posting #

Date:
February 9th, 2024***
Position Title: Client Services Representative - Part Time

Department:
Adoptions

Reports to:
Manager, Adoptions

Classification:
Union

Rate:
$15.61/hr - $20.18/hr

Hours:14hours/week; Saturday 10am-6pm and Sunday 12pm-6pm

DAYS/TIMES OF SHIFTS COULD VARY/CHANGE

Start Date:

ASAP

Closing Date for Applicants:
Open until filled

Position Summary:

The Adoption Client Service Representative is responsible for all customer service duties.

They are often the first point of contact for clients visiting the Winnipeg Humane Society,

and are responsible for greeting visitors, providing reception/customer services,

accordingly, assisting clients with adoption inquiries, ensuring smooth delivery of service

for the client, and promoting WHS products, programs, and services. The CSR also

provides back up telephone reception, and other duties as assigned. The Adoption

Client Service Representative has regular contact with all visitors, staff, management,

and volunteers, and should be professional and respectful to everyone they encounter.

_Who we are:
_

  • One of the oldest registered Non-Profit charities in Manitoba funded primarily by
donations and events.

  • An innovative community service organization committed to protecting animals
from suffering, and to promoting their welfare and dignity.

  • A team of generous partners, donors, hardworking volunteers and committed staff
united in the belief that every animal deserves dignity and love.

  • One of the largest and more recognized animal shelter and welfare organizations in
Canada.
CSR 202- Always growing, changing, and adapting to meet the expectations of the

community and the needs of Winnipeg's animal population.

Duties and Responsibilities

  • Promptly and courteously greet clients and determine their service requirements.
polite manner.

  • Develop knowledge about services provided by the WHS and find opportunities to
educate and match available services to interested clients in a manner that is
respectful and informative.

  • Photocopy adoption information materials; gather branded partner materials;
prepare and fill adoption folders for future use.

  • Keep all shared spaces organized and clean, especially the front desk.
  • Report to Adoptions Supervisors and follow their instructions.
  • Other duties as reasonably assigned, including assistance with supporting Adoption
Counsellors at times of need.

Accountabilities
Directly accountable to the Manager of Adoptions.

Standards of Performance:

  • Keeping the mission of the Winnipeg Humane Society in the forefront when
performing job duties; as well as when representing the WHS both inside and outside
of the shelter environment.

  • Efficiency and exemplary customer service are demonstrated in the
accomplishment of assigned duties. High standards of customer service and
respect for all a must.

  • Confidentiality is maintained on all matters pertaining to The WHS.
  • Effective and professional communication with customers, fellow staff, and
volunteers on an ongoing basis. Respect for all is always maintained.

  • Exemplary level of care provided to all animals in accordance with The Winnipeg
Humane Society's mission, policies, and practices.

  • Capacity to work effectively in a team environment. Tactful, supportive, and able to
modify interpersonal style and behaviour to work effectively with others.

  • Demonstrate willingness and ability to operate within the confines of the protocols
and policies as set by the WHS.

CSR 2023

Education & Experience

  • Minimum of Grade 12 or equivalent required,
  • More than six (6) months experience in customer service, retail and/or animal
handling will be given priority.

  • An equivalent combination of education and experience will also be
considered.

Knowledge & Skills

  • Excellent customer service skills a must; positive, pleasant attitude and good
interpersonal skills.

  • Excellent communication skills, both oral and written.
  • Good organizational skills with attention to detail.
  • Ability to learn quickly and willingness to vaccinate, microchip, and perform
various treatment techniques once trained.

  • Ability to operate computers without assistance.

Personal Attributes

  • Mature, ability to work independently and use good judgment to solve problems.
  • Outgoing, respectful of others and willing to work in a Team environment.
  • Ability to take direction from Adoption Supervisors, Managers and Directors.
  • Ability to work with others as part of a team.
  • Ability and confidence to work with animals of all sizes and strengths, including
large and sometimes challenging dogs who are still working on becoming good

canine citizens.

  • Ability to lift and haul heavy bags and boxes up to 50 pounds.
  • A desire to advocate on behalf of animals while acting in philosophical harmony
with the mission and strategic direction of the W