![Fidelity Investments](https://media.trabajo.org/img/noimg.jpg)
Team Manager Processing
1 week ago
You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.
The role requires working rotating shifts - Monday through Friday between 8 am and 8 pm EST for our Processing team.
Who We Are
At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years.
We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients.
As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day.
You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.
What We Do
The Transfer Agent Processing (TAP) department is responsible for the mutual fund retail administration and execution of all financial and non-financial transactions within different account types and across several different product offerings.
Our goal is to service and support Canadian investment professionals as they endeavor to prepare their clients for retirement and other significant life goals which demand focused financial management.
The Team Manager Processing is responsible for ensuring quality, cost effective and timely processing of retail mutual fund account transactions.
The Team Manager is accountable to engage and facilitate coaching, mentoring, training, development, resourcing and the resolution of work escalations.
In addition, the Team Manager is responsible to identify and implement process improvements to create an optimal positive experience for both the employees and our clients.
Key Responsibilities- Coaching, Development & Performance Management- Foster an environment that promotes feedback while managing day to day operation of the team within the TAP Department.- Oversee the day-to-day operations of the team to ensure the management and completion of incoming transactions in a timely manner as per the agreed Service Levels.- Provides functional area expertise, oversight, problem resolution, training, analysis, and reporting as required across a variety of group responsibilities.- Responsible for reviewing and analyzing workflow which includes process improvements; recommends/implements a course of action ensuring appropriate training for associates.- Assists in or develops supervisory procedures that are designed to strengthen regulatory and risk controls for assigned area.- Oversees the risk and exposure of the day-to-day work- Participates in all internal and external audit engagements; assists with remediation of all findings that impact scope of assigned work.- Accountable for identifying issues and risks (financial & regulatory); resolves or escalates.- Provides input into business planning and resource planning for their functional unit.- Initiates and plays a project lead role in corporate and divisional projects and initiatives.- Be a role model for our employees for delivering stellar quality customer service interactions to our internal and external customers to exceed their expectations and create a positive experience.- Deliver seamless customer service through teamwork and collaboration.
Continually searches for ways to improve customer service, including the removal of barriers and providing solutions.- Collaborates with the senior management across the Client Services and IS divisions to resolve problems or enhance processes.- Works with key business partners/and correspondents on projects and initiatives.
The Expertise You Bring- Knowledge of mutual fund industry practices and standards- Excellent knowledge of Fidelity's programs and product offerings- Strong organizational and product awareness- Communicates effectively, both verbal and written- Strong interpersonal skills- Ability to ensure exceptional customer service in dealings with internal and external clients- Ability to translate business requirements into operational policies, procedures, and processes- Proven experience in building and managing relationships with customers and team members Consults with business partners and team members in developing solutions- Looks for opportunities to partner and build networks across businesses- Able to prioritize requirements and manage workload across team members- Able to achieve results while working on conflicting priorities and timelines- Able to address client escalations- Contributes to a pleasant, cooperative, and collaborative work environment that includes teamwork, professionalism, and-
Team Manager Processing
1 week ago
Toronto, Ontario, Canada Fidelity Investments Full timeDescription Who We Are At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace...
-
Enterprise Regional Sales Manager
1 week ago
Toronto, Ontario, Canada Radware Bot Manager Full timeEnterprise Regional Sales Manager - Toronto What is the job: Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise Farm the regional base of active customers upselling and crossselling. Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised of Radware capabilities...
-
Coordinator/team Lead
1 week ago
Toronto, Ontario, Canada TEAM DFF Full timeCoordinator/Team LeadRole and ResponsibilitiesThe Coordinator/Team Lead is responsible for the daily operations of the home. Leading a small team of personal support workers supporting a young man in his own home. You are responsible for attending to hiring, training, supervising and leading a team of dedicated associates and staffing supports. The...
-
Case Processing Manager, Team Lead
1 week ago
Toronto, Ontario, Canada PrimeVigilance Full timeCompany DescriptionWe are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider established in 2008.We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and...
-
Process Manager
1 week ago
Toronto, Ontario, Canada Capital One Full time161 Bay Street , Canada, Toronto,Toronto, Ontario,Process ManagerOur Capital One PcM Team.Yes, we're a credit card company. But we're more than that too. We're driven by what our customers want, and how to make their lives simpler.We're always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we'll build...
-
Team Lead, Central Processing
1 week ago
Toronto, Ontario, Canada CAAT Pension Plan Full timePLEASE APPLY ON COMPANY WEBSITEWe're on a mission to secure a better financial future for Canadians. Your meaningful contributions go beyond the workplace, touching lives and making a significant societal impact. Work that truly countsWhy you will love being a CAATster:A Culture of Collaboration and FunWe're a team that works, grows, and celebrates...
-
Process Manager
1 week ago
Toronto, Ontario, Canada Capital One Full time161 Bay Street , Canada, Toronto,Toronto, Ontario,Process Manager (co-op) - Summer 2024Our Capital One Process Management Team.Yes, we're a credit card company. But we're more than that too. We're driven by what our customers want, and how to make their lives simpler.As the pioneers of Big Data in the financial industry, we thrive on using data analysis to...
-
Process Manager
1 week ago
Toronto, Ontario, Canada BMO Financial Group Full time33 Dundas Street West Toronto Ontario,M5G 3C2Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales,...
-
Manager, Process Automation
1 week ago
Toronto, Ontario, Canada Connor, Clark & Lunn Financial Group Full timeManager, Process AutomationConnor, Clark & Lunn Financial Group Ltd. ("CC&LFG")***Toronto, ONInterested in joining one of Canada's top performing asset managers? We are looking for an experienced and enthusiastic Manager of Process Automation to join our Investment Resource Group. This position reports to the Director, Investment Resource Group who is based...
-
Process Manager
1 week ago
Toronto, Ontario, Canada SimCorp Full timeSenior Business Consultant page is loaded Senior Business Consultant Apply locations Toronto time type Full time posted on Posted Yesterday job requisition id R Who we are For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2,800+...
-
Process Management Manager
1 week ago
Toronto, Ontario, Canada Sun Life Financial Full timeYou'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world. Sun Life Global Investments brings together the...
-
Manager Income Processing
1 week ago
Toronto, Ontario, Canada Scotiabank Full timeRequisition ID: 177792Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Manager Income Processing / GWO, Global Banking & MarketsPurposeContribute to the overall success of the Middle Office ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team's business...
-
Manager, Processes and Performance
1 week ago
Toronto, Ontario, Canada Air Canada Full timeDescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Reporting to the Sr Director, MOC, the Manager, Processes and Performance - MOC will be responsible to manage the...
-
Manager, Process Optimization
1 week ago
Toronto, Ontario, Canada TD Bank Full timeTD DescriptionStay current and competitive. Carve out a career for yourself. Grow with us.Department OverviewThe Process Improvement and Transformation team is accountable for rethinking, designing and transforming processes and service excellence aligned to the Bank's overall strategy. Our professionals use Six Sigma and Business Process Reengineering for...
-
Associate, Process Manager
1 week ago
Toronto, Ontario, Canada Capital One Full time161 Bay Street , Canada, Toronto,Toronto, Ontario,Associate, Process Manager - New Grad Associate, Process Manager MUST INCLUDE YOUR COVER LETTER, RESUME AND UNOFFICIAL TRANSCRIPT IN ONE PDF DOCUMENT IN THE ATTACHMENT SECTION WHEN YOU CREATE YOUR PROFILE TO APPLY. Our Capital One PcM Team. Yes, we're a credit card company. But we're more than that...
-
Manager, Data Management Processes
1 week ago
Toronto, Ontario, Canada TD Bank Full timeWork Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Enterprise Enabling FunctionsPay Details:Job Description SummaryLead a team of business process analysts in the management and deployment of Enterprise Data Management (EDMO) processes/ procedures and guide the team in the execution continuous improvement projects. Overall responsibility for...
-
Project And Process Manager
1 week ago
Toronto, Ontario, Canada The Lavin Agency Full timeAbout The Lavin AgencyThe Lavin Agency is the world's largest Intellectual talent agency, representing leading thinkers for speaking engagements, personal appearances, consulting, and endorsements. We represent authors, scientists, business leaders, humanitarians, economists, and other remarkable people who make the world a smarter and better place. Position...
-
Health and Safety Manager
2 months ago
Toronto, Ontario, Canada Team Construction Full timeMissionThe Construction Health and Safety Manager will be responsible for providing leadership, technical support and advice on all aspects of H help assess the implementation of the H&S Program within the workplace, and as required, develop and/or provide related training. Responsibilities developing safety, security, health and environmental policies,...
-
Health and Safety Manager
4 weeks ago
Toronto, Ontario, Canada Team Construction Full timeMissionThe Construction Health and Safety Manager will be responsible for providing leadership, technical support and advice on all aspects of H help assess the implementation of the H&S Program within the workplace, and as required, develop and/or provide related training. Responsibilities developing safety, security, health and environmental policies,...
-
Team Manager
1 week ago
Toronto, Ontario, Canada Fidelity Investments Full timeJob DescriptionPlease note: This role is designated as "Hybrid" as per our Dynamic Working PolicyAt Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our...