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Manager, Process Optimization

3 months ago

Toronto, Ontario, Canada TD Bank Full time

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview


The Process Improvement and Transformation team is accountable for rethinking, designing and transforming processes and service excellence aligned to the Bank's overall strategy.

Our professionals use Six Sigma and Business Process Reengineering for radical redesign to achieve improvements in critical measures of performance, such as cost, quality, service and speed.

We are committed for continuous process improvement to help leaders drive business growth by demonstrating various techniques to monitor performance and identify areas of waste and opportunities for improvement.


Are you interested in leading and overseeing a team of process improvement experts with accountability for delivering on a broad range of projects, varying in risk, size and complexity, while aligning to business strategies? Can you bring your deep knowledge into play for providing leadership, direction and coaching to develop skills and organizational capabilities to meet / exceed goals and achieve business results? We are looking for someone for the position of
Manager, Process Transformation to educate and create awareness of Process Improvement and Transformation methodologies across the Bank.


Furthermore, you in this role is expected to:

  • Support Process Optimization & Journeys team prioritize and understand key stakeholders, know where projects are, deliver resources, and know how to action items that come out of various meetings
  • Support POJ by analyzing data and helping to produce specialized reporting packages for program and business leaders across journeys and platforms
  • Collaborate with Sr Mgr Process Transformation to facilitate a smooth transition into steady state (e.g. ongoing processes exist, viable workarounds identified for any defects, handover of ownership)
  • Leverage scale and expertise to deliver better business outcomes and own the items to be solved list for weekly standups pointed at solving gaps to ensure projects pods can move with speed
  • Understand department objectives and contribute by recommending appropriate action to management based on analysis and review of results within assigned scope.
  • Support the development and implementation of a transformation journey
  • Analyze data to identify macrolevel themes and insights which may help inform the program's change approach
  • Contribute to various operational activities (e.g. report production, JIRA, system queries, process mapping, tracking, analysis and procedural support, premises, onboarding, benefit reporting).
  • Remain informed of emerging issues, industry trends and/or relevant changes.
  • Build and maintain positive working relationships with partners and team members
  • Keep others informed and up to date about the status/progress of delivery and/or all relevant or useful information related to daytoday activities.
  • Promote a positive and collaborative work environment that contributes to team goals and promote teamwork
  • Solve or lead others to solve complex problems; lead efforts or partner with others to develop new solutions.
  • Use sophisticated analytical thought to exercise judgement and identify solutions.
  • Sound knowledge of escalation processes and ensuring timely communication of issues to the appropriate channels
  • Effective business writing skills
  • Probe, challenge and understand how requirements will address business needs
CTOCareers #LI-Hybrid

Job Requirements

  • Enthusiastic selfstarter with ability to prioritize and manage multiple tasks
  • Strong Confluence & JIRA skills preferred
  • Resultsfocused individual with proven ability to execute with excellence
  • Flexibility to adapt and manage within a fastpaced, dynamic business environment
  • Excellent communication and presentation skills, both written and verbal, with a proven ability to communicate complex issues and articulate options & recommendations to executive audiences
  • Ability to handle confidential information with discretion
  • Ability to work collaboratively, build relationships, succeed in a team and work independently
  • Confidence and ability to independently work on projects with some complexity, generally within short
- to medium
- term horizons (weekly to monthly), with management direction.

  • Strong team player, able to develop lasting relationships, and demonstrated ability in working collaboratively and effectively in crossfunctional teams
  • Advanced to expert knowledge of business analysis, project delivery practices and standards across the project lifecycle is an asset

Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/intervi