Claims Call Centre Representative

1 week ago

Montreal, Quebec, Canada Zurich Insurance Full time

The Opportunity- Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have administrative experience and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Claims Call Center Representative, for a one year contract, to Processing routine and complex first reports of loss.

Reporting to the Senior Claims Administration Manager, you will process routine and complex first reports of loss by various channels and handling of specialized projects on cutting edge initiatives in order to provide timely service to internal and external customers.

This includes a closer interaction with internal and external business partners.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

- Job Qualifications - What you bring to the table- Required:

  • High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area.
OR- Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Customer Service area

Preferred:

  • Successful completion of basic insurance course work
  • 18 or more months contact center experience
  • Insurance industry knowledge
  • Advanced Microsoft Office skills
  • Proficiency with French language
  • Verbal and written proficiency in the English language is required in order to facilitate communication with internal and external key stakeholders located outside of Quebec.
  • What you will do
  • Handle complex technical duties and specialized/pilot projects on cutting edge initiatives for commercial lines of business.
  • Handles intake of claims involving Centers of Expertise lawsuits.
  • Monitor and take responsibility for resources/cash, within defined procedures.
  • Interaction closely with internal business partners, including Underwriters, Account Managers, and specialized claims personnel, in a professional, productive, and positive manner.
  • Interacting closely with external business partners, to include Agents/Brokers, in a professional, productive, and positive manner.
  • Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices within own geography.
  • Meet established departmental quality objectives.
  • Meet established departmental phone availability objective.
  • Meet established departmental productivity objectives.
  • Other duties as assigned by Team Manager or other member of Management team.


 Our Culture
  • At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
  • We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
  • We care about our employees' wellbeing and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
  • We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
  • We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
  • We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
  • We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
  • We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

  • About UsA future with Zurich
Now is the time to move forward and make a difference.

At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together.

As part of a leading global organization, Zurich North America has over 148 years of experience managin

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