Senior Customer Service Representative

1 week ago


Montreal, Quebec, Canada National Bank Full time
Senior Call Centre Representative - Insurance Underwriting and Claims Assistance Centre

Are you ready to make a difference in people's lives by joining our team as a senior call centre representative? In this role, you will be responsible for collecting, analyzing, and interpreting information to assist clients with their insurance underwriting and claims processes, including disability, death, and critical illness.

  • Handle client calls about insurance claims
  • Complete insurance and medical questionnaires with clients for assessment
  • Collect necessary information for analyzing requests
  • Refer clients with specialized needs to colleagues

Benefits:

  • Competitive salary starting at $23.50/hour with evening premiums
  • Tuition fee reimbursement program
  • Health and wellness program
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic

Prerequisites:

  • High school diploma
  • Customer service and advisory experience
  • Understanding of medical terminology

Working Hours:

Monday to Thursday: 8:30 a.m. to 9:00 p.m.
Friday: 8:30 a.m. to 5:00 p.m.
Full-time work schedule: 37.5 hours per week

Training and Development:

Full-time in-person training program lasting 2 to 3 months focused on assisting clients over the phone.

About the Company:

At our company, we value passionate individuals with bold ideas. We foster a positive employee experience through dynamic work environments and cutting-edge collaboration tools. Our core values of partnership, agility, and empowerment drive us to make a positive impact on people's lives.

Join Us:

If you are looking to bring your ambitions to life in a workplace that prioritizes inclusivity and employee development, we welcome your application.



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