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Customer Care Professional

3 months ago

Remote, Canada 360insights Full time

CUSTOMER CARE PROFESSIONAL

Experiences that create growth. Growth that creates experiences.

  • Unbelievable experience for our clients
  • Unbelievable place to work for our team
  • Make a difference in the world


These qualities together with the ability to learn our platforms and our industry has lead to many Customer Care Representatives progressing into other positions in our team over time.


What will you be doing?

  • Provide worldclass customer service for our clients through:
  • Inbound phone calls
  • Live chat
  • Learn and navigate the 360insights solution in order to provide answers to customer inquiries
  • Consistently work towards enhancing the customer's experience and reducing the need for customers to contact us by:
  • Capturing classification data on each interaction
  • Providing regular anecdotal and databased feedback through the team
  • Identifying issues early and offering suggestions for solution
  • Identifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise
  • Stay abreast of client product, service and policy changes
  • Feedback from the Quality Assurance team through the 360 REACH program
  • Support continuity of Client Care service between the hours of:


08:30-21:00 ET
  • Monday to Friday
  • 09:0017:30 ET Saturday

What sets us apart from other employers?

  • We offer fulltime permanent positions with a comprehensive total rewards package which include a company bonus, stock options and healthcare and other benefits from day 360insights has also been ranked a Best Workplace for 10 consecutive years by Great Place to Work Canada.
  • We provide training to set you up for success in your role and ongoing opportunities for training in order to progress into other roles within 360insights over time.

What will make you a success?

  • Proven excellent communication skills written and verbal.
  • A customer first mentality and previous experience of providing great customer service
  • Techsavvy with a good working knowledge of Microsoft Office products (Excel and Word)
  • Proven organizational and followup skills (including prioritization)
  • Ability to key at least 3035 words per minute
  • Sense of fun
  • Confidence in your knowledge to resolve situations involving conflict, stress, and/or reassure frustrated callers

Why 360?


We are a people-first organization, passionate about our culture which means that we live and breathe our values every day and in our interactions with team members and clients.


Being people focused means shows up like this:

  • In each area of our business there are opportunities for personal and professional growth or to diversify into other disciplines, all supported by L&D and mentorship programs
  • No matter where you are in the world, we have comprehensive healthcare and retirement plans backed up by peoplefirst policies that support a balanced lifestyle, generous vacation and family leave plans, recognition for the value you bring, employee led groups to keep you connected, company profit share bonus, stock options and much more.